Title: UpdraftPlus : unqualified support
Last modified: October 4, 2019

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# UpdraftPlus : unqualified support

 *  [katcoll360](https://wordpress.org/support/users/katcoll360/)
 * (@katcoll360)
 * [6 years, 6 months ago](https://wordpress.org/support/topic/updraftplus-unqualified-support/)
 * A real nightmare, the support is very long to answer questions and when it answers,
   it refers to online documentation already consulted before contacting them …
   
   Pity …!

Viewing 1 replies (of 1 total)

 *  Plugin Author [David Anderson / Team Updraft](https://wordpress.org/support/users/davidanderson/)
 * (@davidanderson)
 * [6 years, 6 months ago](https://wordpress.org/support/topic/updraftplus-unqualified-support/#post-12032598)
 * Hi Kat,
 * I’ve located your support ticket in our system. You sent a request asking how
   to install UpdraftPlus (Oct 3rd, 09:54); our support agent replied 64 minutes
   later (10:58), providing a link to the documentation for doing so. That doesn’t
   seem “very long” to me, and your question didn’t indicate that you’d already 
   seen the documentation (it didn’t ask for anything else than how to install).
   You didn’t subsequently reply, so our support agent assumed you were satisfied.
   Please do reply back to him if you are still having trouble.
 * Many thanks,
    David

Viewing 1 replies (of 1 total)

The topic ‘UpdraftPlus : unqualified support’ is closed to new replies.

 * ![](https://ps.w.org/updraftplus/assets/icon-256x256.jpg?rev=1686200)
 * [UpdraftPlus: WP Backup & Migration Plugin](https://wordpress.org/plugins/updraftplus/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/updraftplus/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/updraftplus/)
 * [Active Topics](https://wordpress.org/support/plugin/updraftplus/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/updraftplus/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/updraftplus/reviews/)

 * 1 reply
 * 2 participants
 * Last reply from: [David Anderson / Team Updraft](https://wordpress.org/support/users/davidanderson/)
 * Last activity: [6 years, 6 months ago](https://wordpress.org/support/topic/updraftplus-unqualified-support/#post-12032598)