Title: UpdraftPlus unexpected token
Last modified: September 19, 2019

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# UpdraftPlus unexpected token

 *  Resolved [sumanchapai](https://wordpress.org/support/users/sumanchapai/)
 * (@sumanchapai)
 * [6 years, 8 months ago](https://wordpress.org/support/topic/updraftplus-unexpected-token/)
 * I am trying to restore my site using Updraftplus. But I get this error message.
   
   Retrieving (if necessary) and preparing backup files…
 * updraft_send_command: error: SyntaxError: Unexpected token in JSON at position
   10 (502)
 * What does this mean, and how could it be solved?

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Contributor [bcrodua](https://wordpress.org/support/users/bcrodua/)
 * (@bcrodua)
 * [6 years, 8 months ago](https://wordpress.org/support/topic/updraftplus-unexpected-token/#post-11948368)
 * Hi,
 * The usual cause of an HTTP 502 is a timeout in PHP-FPM. Can you consult your 
   web hosting company to check if that is the case, and what they suggest?
 * Regards,
    Bryle
 *  Thread Starter [sumanchapai](https://wordpress.org/support/users/sumanchapai/)
 * (@sumanchapai)
 * [6 years, 8 months ago](https://wordpress.org/support/topic/updraftplus-unexpected-token/#post-11949885)
 * Thank you. I found out that it’s because of outdated PHP version and ‘json’ not
   enabled. Once I changed the settings, it worked just fine. Thanks

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘UpdraftPlus unexpected token’ is closed to new replies.

 * ![](https://ps.w.org/updraftplus/assets/icon-256x256.jpg?rev=1686200)
 * [UpdraftPlus: WP Backup & Migration Plugin](https://wordpress.org/plugins/updraftplus/)
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 * 2 replies
 * 2 participants
 * Last reply from: [sumanchapai](https://wordpress.org/support/users/sumanchapai/)
 * Last activity: [6 years, 8 months ago](https://wordpress.org/support/topic/updraftplus-unexpected-token/#post-11949885)
 * Status: resolved