Title: UpdraftPlus backup not work
Last modified: June 21, 2020

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# UpdraftPlus backup not work

 *  Resolved [bizzarro81](https://wordpress.org/support/users/bizzarro81/)
 * (@bizzarro81)
 * [5 years, 9 months ago](https://wordpress.org/support/topic/updraftplus-backup-not-work/)
 * Hi guys, i have a problem, your plugin is unable to finish the backup. I try 
   to reduce the backup archive split size (25 mb) but nothing, it doesn’t works.
   I noticed that many users have had the same problem in the last days. Can you
   help me please?
 * You can download the log file here : [https://www.sendtransfer.com/download.php?id=a412e145ee8174cc7170d56068cefb39&email=1762617](https://www.sendtransfer.com/download.php?id=a412e145ee8174cc7170d56068cefb39&email=1762617)
 * Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Plugin Contributor [bcrodua](https://wordpress.org/support/users/bcrodua/)
 * (@bcrodua)
 * [5 years, 9 months ago](https://wordpress.org/support/topic/updraftplus-backup-not-work/#post-13016836)
 * Hi,
 * The log shows:
 * “0025.406 (0) Google Drive: ERROR: Have not yet obtained an access token from
   Google (has the user authorised?) (Invalid request (refresh token not present).)(
   no_refresh_token)”
 * No refresh token was received from Google. This often means that you have not
   yet authenticated Google Drive successfully. Please recheck all Google settings
   and credentials, then follow the link to authenticate again.
 * If that does not work, then go to UpdraftPlus > Advanced tools > Wipe settings
   to wipe all your settings and start again. Also, if you are using any caching
   or security plugin, I would also recommend temporarily disabling it first.
 * Regards,
    Bryle
 *  Thread Starter [bizzarro81](https://wordpress.org/support/users/bizzarro81/)
 * (@bizzarro81)
 * [5 years, 9 months ago](https://wordpress.org/support/topic/updraftplus-backup-not-work/#post-13018984)
 * Ok, thank you!
 *  Plugin Contributor [bcrodua](https://wordpress.org/support/users/bcrodua/)
 * (@bcrodua)
 * [5 years, 9 months ago](https://wordpress.org/support/topic/updraftplus-backup-not-work/#post-13019751)
 * Hi [@bizzarro81](https://wordpress.org/support/users/bizzarro81/)
 * Please let me know if that fixes your Google Drive issue.
 * Best Wishes,
    Bryle
 *  Thread Starter [bizzarro81](https://wordpress.org/support/users/bizzarro81/)
 * (@bizzarro81)
 * [5 years, 9 months ago](https://wordpress.org/support/topic/updraftplus-backup-not-work/#post-13024008)
 * Hi Bryle,
    thank you!
 * Now it works!
 * Best Wishes!
 *  Plugin Contributor [bcrodua](https://wordpress.org/support/users/bcrodua/)
 * (@bcrodua)
 * [5 years, 9 months ago](https://wordpress.org/support/topic/updraftplus-backup-not-work/#post-13024637)
 * Hi!
 * Great! If you like UpdraftPlus, please do consider giving us a 5-star review:
   [https://wordpress.org/support/plugin/updraftplus/reviews/?rate=5#new-post](https://wordpress.org/support/plugin/updraftplus/reviews/?rate=5#new-post)
 * Best Wishes,
    Bryle

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘UpdraftPlus backup not work’ is closed to new replies.

 * ![](https://ps.w.org/updraftplus/assets/icon-256x256.jpg?rev=1686200)
 * [UpdraftPlus: WP Backup & Migration Plugin](https://wordpress.org/plugins/updraftplus/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/updraftplus/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/updraftplus/)
 * [Active Topics](https://wordpress.org/support/plugin/updraftplus/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/updraftplus/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/updraftplus/reviews/)

## Tags

 * [back-up](https://wordpress.org/support/topic-tag/back-up/)
 * [problem](https://wordpress.org/support/topic-tag/problem/)

 * 5 replies
 * 2 participants
 * Last reply from: [bcrodua](https://wordpress.org/support/users/bcrodua/)
 * Last activity: [5 years, 9 months ago](https://wordpress.org/support/topic/updraftplus-backup-not-work/#post-13024637)
 * Status: resolved