Support » Plugin: UpdraftPlus WordPress Backup Plugin » Updraft Plus : not upload to Google Drive

  • Resolved pierreb92

    (@pierreb92)


    Hello,
    i have 2 WebSite and on a WordPress 5.5 WebSite, updraft plus (free) can’t load on my Google Drive. It’s work on the WP 5.4 Website with the same Google account.

    Regards.
    Pierre

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Contributor bcrodua

    (@bcrodua)

    Hi Pierre,

    Have you tried re-authenticating Google Drive? Do you get any error message? If so, can you please send us a screenshot? Please use an online screenshot tool (like https://prnt.sc/) and post the link here.

    Regards,
    Bryle

    Thread Starter pierreb92

    (@pierreb92)

    Hi,
    Yes I have tried but upload don’t work.

    http://prnt.sc/u7jy6b

    Regards

    Plugin Contributor bcrodua

    (@bcrodua)

    Hi,

    Please could you send us a copy of the backup log?
    This can be found in the UpdraftPlus Existing Backups tab.
    Please copy the content into an online service such as Dropbox or Pastebin, and post the link here.

    Regards,
    Bryle

    Thread Starter pierreb92

    (@pierreb92)

    Plugin Contributor bcrodua

    (@bcrodua)

    Hi,

    Thank you!

    “0258.152 (0) Google Drive: Upload error: Operation timed out after 60000 milliseconds with 0 bytes received (line: 117, file: xxx\app\public\wp-content\plugins\updraftplus\includes\Google\IO\Curl.php)”
    That message indicates that the CURL request is timing out
    Could you check with your hosts to see why that is?

    Also, do you have WP Mail SMTP plugin installed on your website?

    Regards,
    Bryle

    Thread Starter pierreb92

    (@pierreb92)

    Hi Bryle and thank you for your help.

    Curl.php is a library for host communication. It’s seem to be call by updraftplus.
    My Website is on Local by fleewheel, for instance.
    15 days ago, updraftplus work fine before update to WordPress 5.5
    I don’t use WP Mail SMTP.

    I upload curl.php and you can find it here : https://ataraxie-it.wimi.pro/shared/#/folder/f7e6760de1ea34bfeca113eab48a28a9

    Regards
    Pierre

    Plugin Contributor bcrodua

    (@bcrodua)

    Hi Pierre,

    I will ask my colleague to check.

    Regards,
    Bryle

    Plugin Contributor DNutbourne

    (@dnutbourne)

    Hi Pierre,

    The timeout error which you are encountering usually indicates that the connection to Google Drive is being blocked.
    Were there any other updates to the site, aside from the main WordPress update (e.g. an update to a security plugin).

    Please could you ask your hosts/server admin to check the outgoing and incoming firewall logs for the site/server? Can they see anything which would suggest the connection to Google Drive is being blocked?

    Finally, please could you test reauthenticating UpdraftPlus with your Google Account?
    Does this complete successfully, or are there any warnings or errrors in the process?

    Thread Starter pierreb92

    (@pierreb92)

    Hi,

    I’m a little confused.
    I just retested and everything’s working fine.
    As I work locally with “Local by Fleewheel”, I suspect the Windows 10 2004 update that took place on August 28th :(.
    Thanks for the help.

    Pierre

    Plugin Contributor DNutbourne

    (@dnutbourne)

    Hi Pierre,

    There are a couple of behind the scenes situations that may have resolved themselves with the update or caches being refreshed.

    I will mark this as resolved for now, but please don’t hesitate to get in touch if you encounter any further issues.

Viewing 10 replies - 1 through 10 (of 10 total)
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