Support » Plugin: UpdraftPlus WordPress Backup Plugin » Updraft installed a virus???

  • Resolved StevenW123

    (@stevenw123)


    Hi,

    I’ve just received a warning from my hosting company that they believe my site has been hacked. When I’ve asked for an explanation and a list of the suspect files, they’ve sent me this:

    (I’ve replaced my website name with mywebsite.com.)

    ClamAV detected virus = [Txt.Downloader.Generic-6398289-0] ‘/mywebsite.com/wp-content/updraft/backup_2017-12-14-1624_mywebsite.com_943f0ac023b5-themes.zip.tmp’

    ClamAV detected virus = [Txt.Downloader.Generic-6398289-0] ‘/mywebsite.com/wp-content/updraft/backup_2017-12-14-1624_mywebsite.com_943f0ac023b5-themes.zip’

    Is there something wrong or is this a false positive and Updraft is performing perfectly, please?

    If there’s a problem, can I just delete those files using my Cpanel and everything will be okay, please?

    Thanks,
    Steve

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author David Anderson

    (@davidanderson)

    Those are your backup files. If your backup files contain something that the virus checker considers suspicious, then presumably somewhere else in your site, there is also something that it considers suspicious (because the backup just contains a copy of your site). So, the best thing to do would be to talk to the hosting company to get the whole site scanned.

    David

    David,

    Thanks for getting back to me about this.

    My hosting company should have scanned my entire site, which is why I couldn’t understand why they had found something in your plugin, but not in the main part of the site. I have asked for confirmation that they did a complete scan.

    Thanks,
    Steve

    Plugin Author David Anderson

    (@davidanderson)

    they had found something in your plugin

    The files you’ve indicated are not part of the plugin (which lives in wp-content/plugins/updraftplus); they are the backup data generated by doing a backup run.

    David

Viewing 3 replies - 1 through 3 (of 3 total)
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