Support » Plugin: UpdraftPlus WordPress Backup Plugin » Updraft generating server side errors

  • Resolved vmr907

    (@vmr907)


    Hello,

    I am having issues with my site going down with 500 and 503 errors. I reached out to my hosting company, and after taking a look at the situation for me, they mentioned the following:

    “I’m seeing a lot of errors server side in apache error logs: [Thu May 11 07:13:44 2017] [error] mod_fcgid: domain=www.mysite.com too many /dh/cgi-system/php56.cgi processes, skip the spawn request”.

    When I asked if they could pinpoint what was generating the errors, they informed me that updraft plus was behind the errors they had detected.

    Please let me know what can be done to fix this situation.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author David Anderson

    (@davidanderson)

    Please can you ask them for some information on how they determined the diagnosis? It’s not easy for us to say anything useful with just the verdict, and without the data behind it.

    Is there any sort of log file that I can send you that will help you determine the issue?

    Plugin Author David Anderson

    (@davidanderson)

    Hi,

    That really depends on what log files your server admin keeps. Whichever ones they used to determine their diagnosis would be helpful.

    David

Viewing 3 replies - 1 through 3 (of 3 total)
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