Support » Plugin: UpdraftPlus WordPress Backup Plugin » Updraft Errors when backing up

  • Resolved zendeb

    (@zendeb)


    Using PHP 7.2 and 5.5 MariaDB. Getting: PHP event: code E_WARNING: Error while sending QUERY packet. Here is the log file link https://pastebin.com/8r63ztfu it takes hours and hours to normally complete, this time not completing at all.

    Added VIDEOS to the exclude list
    Increased times (upload)

    Link to php info: https://pastebin.com/Kn3QU24w

    I’m not sure what I’m doing, but have tried to figure this out by reading everything I could about this issue – can you please help me?
    THANK YOU,
    Deb
    PS I also submitted a support ticket to inmotionhosting about this….

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author David Anderson

    (@davidanderson)

    Hi Deb,

    If you let UD run for longer, it should apply some techniques to try to cope with the resource constraints. Can you post a fresh log that’s from at least 45 minutes after the start of the backup?

    David

    I sure will, one is due for today – and it normally leaves my site down for several hours while it does its thing… If I get this resolved, I would like to go pro – but right now, it’s a show stopper. Thank you for getting back with me David, will post later today or tonight with a new log.

    Hi David,

    Here’s the log file for your review: https://pastebin.com/8eubsBay

    It does seem to have worked faster this time- I read somewhere to go into expert settings and adjust from 400MB to 100MB in UD, which may the reason it went faster today. Still it renders my site useless to visitors during the day on Thursdays while it’s backing up (its normal backup time)

    Maybe it’s inmotionhosting? The I/O is @ 2MB and is usually maxed out when it is backing up. I can’t afford $100+ a month for VPS hosting (at least not yet) Is there ANYTHING we can do to alleviate things?

    Many thanks again – I realize I am not a paying customer yet – and appreciate whatever remedy you might suggest.

    Cheers,
    Deb

    Plugin Author David Anderson

    (@davidanderson)

    Hi Deb,

    There’s a guide on minimising UD’s resource usage here: https://updraftplus.com/faqs/how-much-resources-does-updraftplus-need/ . It’s worth reading it all. There are things you can do, but there is a hard limit; if a hosting company doesn’t want people to use their own backup solutions, they always get the last word because they control the final limits. That’s a rare situation and you will certainly find many hosting companies who don’t apply such stringent limits.

    David

    Fair enough David, will check it out. Thank you for your help. Have a great weekend! 😊👍

    Resolved

Viewing 6 replies - 1 through 6 (of 6 total)
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