Title: Updraft Backups not completing Last modified: September 22, 2021 --- # Updraft Backups not completing * Resolved [saycey](https://wordpress.org/support/users/saycey/) * (@saycey) * [4 years, 7 months ago](https://wordpress.org/support/topic/updraft-backups-not-completing/) * Hi there – backups won’t complete on my site – attempts always fall over. * One very noticeable thing I am seeing in the logs is this: * Error (table=wp_icwp_wpsf_sessions, type=BASE TABLE) (table_details_error): ( Table ‘finnzi801.wp_icwp_wpsf_sessions’ doesn’t exist) * Is this what Updraft is stopping on? If so, what is the easiest solution? Why am I missing that table? * Thank you Viewing 8 replies - 1 through 8 (of 8 total) * Plugin Contributor [bcrodua](https://wordpress.org/support/users/bcrodua/) * (@bcrodua) * [4 years, 7 months ago](https://wordpress.org/support/topic/updraft-backups-not-completing/#post-14902821) * Hi, * For us to check, can you please send us a copy of the latest backup log? This can be found in the UpdraftPlus Existing Backups tab. The contents will be too long to post here directly, but you can use an online service such as Dropbox or Pastebin, and post the link here. * Regards, Bryle * Thread Starter [saycey](https://wordpress.org/support/users/saycey/) * (@saycey) * [4 years, 7 months ago](https://wordpress.org/support/topic/updraft-backups-not-completing/#post-14910331) * Hi there * Thank you so much for offering to help. Here is a link to the logfile: * [https://drive.google.com/file/d/1-s6G-ZXoOXcO0teCf9bZ_ZeMnWfyA07M/view?usp=sharing](https://drive.google.com/file/d/1-s6G-ZXoOXcO0teCf9bZ_ZeMnWfyA07M/view?usp=sharing) * Look forward to hearing what you think is going on * Regards Steve * Plugin Contributor [bcrodua](https://wordpress.org/support/users/bcrodua/) * (@bcrodua) * [4 years, 7 months ago](https://wordpress.org/support/topic/updraft-backups-not-completing/#post-14915685) * Hi Steve, * I can see that you are still using PHP 5.6. We recommend you update to 7.x. Here’s why – [https://updraftplus.com/php-version-matter/](https://updraftplus.com/php-version-matter/) * After upgrade, please test and run new backup. * Thanks, Bryle * Thread Starter [saycey](https://wordpress.org/support/users/saycey/) * (@saycey) * [4 years, 7 months ago](https://wordpress.org/support/topic/updraft-backups-not-completing/#post-14953978) * Hi there * So I updated PHP to 7.3 as you suggested. So far so good. Thank you. * I then attempted a new Updraft backup and it has fallen over again. * The logfile is here: * [https://drive.google.com/file/d/1SfVEQrCCElWNunuphDoyTD8Q4Hg45U8G/view?usp=sharing](https://drive.google.com/file/d/1SfVEQrCCElWNunuphDoyTD8Q4Hg45U8G/view?usp=sharing) * I’d be really grateful if you could advise on the next steps. * Thank you - This reply was modified 4 years, 7 months ago by [saycey](https://wordpress.org/support/users/saycey/). * Plugin Contributor [bcrodua](https://wordpress.org/support/users/bcrodua/) * (@bcrodua) * [4 years, 7 months ago](https://wordpress.org/support/topic/updraft-backups-not-completing/#post-14958585) * Hi, * Can you try to reduce the split archive size to 50mb? This can be found in the UpdraftPlus “Settings” tab > Show expert settings > Split archive every. Make sure to click the “Save Changes” button at the bottom of the page. Then run a new backup. * Thanks, Bryle * Thread Starter [saycey](https://wordpress.org/support/users/saycey/) * (@saycey) * [4 years, 6 months ago](https://wordpress.org/support/topic/updraft-backups-not-completing/#post-14978162) * Hi there * So I tried this a couple of days ago with the split archive size change you suggested. It fell over again. Here is the logfile. * [https://drive.google.com/file/d/1tyBOKIGohpL9EHR4C5aKIIa8fojio-Mq/view?usp=sharing](https://drive.google.com/file/d/1tyBOKIGohpL9EHR4C5aKIIa8fojio-Mq/view?usp=sharing) * Is there anything else I can try? * Thanks * Steve * Plugin Contributor [bcrodua](https://wordpress.org/support/users/bcrodua/) * (@bcrodua) * [4 years, 6 months ago](https://wordpress.org/support/topic/updraft-backups-not-completing/#post-14987455) * Hi Steve, * Apologies for the late reply. * It appears that the backup could not get pass through the database backup. Can you please ask your host to increase your server I/O limit, maximum_execution_time and site memory? Any amount higher or double the current value would be good. * Thanks, Bryle * Thread Starter [saycey](https://wordpress.org/support/users/saycey/) * (@saycey) * [4 years, 6 months ago](https://wordpress.org/support/topic/updraft-backups-not-completing/#post-14988334) * Thank you for your helpful reply. I contacted my host. They said this: * “Thank you. Unfortunately, we do not make these changes in our shared hosting platform. In that case, you will need to manually get the backup of your site from the webspace. This is by downloading the site contents using any FTP clients like FileZilla, Cyberduck, etc… ” * So thanks for your help – sounds like I will need to go for a manual solution or investigate a different backup plugin. * Steve Viewing 8 replies - 1 through 8 (of 8 total) The topic ‘Updraft Backups not completing’ is closed to new replies. * ![](https://ps.w.org/updraftplus/assets/icon-256x256.jpg?rev=1686200) * [UpdraftPlus: WP Backup & Migration Plugin](https://wordpress.org/plugins/updraftplus/) * [Frequently Asked Questions](https://wordpress.org/plugins/updraftplus/#faq) * [Support Threads](https://wordpress.org/support/plugin/updraftplus/) * [Active Topics](https://wordpress.org/support/plugin/updraftplus/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/updraftplus/unresolved/) * [Reviews](https://wordpress.org/support/plugin/updraftplus/reviews/) * 8 replies * 2 participants * Last reply from: [saycey](https://wordpress.org/support/users/saycey/) * Last activity: [4 years, 6 months ago](https://wordpress.org/support/topic/updraft-backups-not-completing/#post-14988334) * Status: resolved