Support » Plugin: UpdraftPlus WordPress Backup Plugin » Updraft backup getting stuck

  • Resolved mappingyourmanor

    (@mappingyourmanor)


    My scheduled backup didn’t happen – there is an error message saying there is an error in the scheduler.

    I’m now trying to do it manually and it is getting stuck at 54%.

    the log is here https://pastebin.com/4riaiDAa

    Can you help work out the issue?

    Thanks

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor bcrodua

    (@bcrodua)

    Hi,

    Could you try to reduce the backup archive split size. This will split the backup into smaller, more manageable files.

    To do this, open the ‘expert settings’ section of the UpdraftPlus Settings tab, and find the ‘split backups every’ option. Set this to 25Mb save your settings and run a new process.

    If the issue persists, please ask your hosts/server admin to investigate their PHP error logs. These logs should contain more information on the exact issue that is causing the backup process to halt.

    Kind Regards,
    Bryle

    mappingyourmanor

    (@mappingyourmanor)

    Thanks, I tried that but it’s still getting stuck. I’m on to the web host but they said they can’t see an issue in the error logs. But I’ll keep trying with them.

    mappingyourmanor

    (@mappingyourmanor)

    Ok it seems to be a problem with Dropbox as I just changed to Google Drive and it worked ok.
    Thanks

Viewing 3 replies - 1 through 3 (of 3 total)
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