Title: Updating wordpress my website disappeared! Last modified: March 30, 2017 --- # Updating wordpress my website disappeared! * Resolved [anyramirez](https://wordpress.org/support/users/anyramirez/) * (@anyramirez) * [9 years, 1 month ago](https://wordpress.org/support/topic/updating-wordpress-33/) * _[ Moderator note: [moved to Fixing WordPress](https://wordpress.org/support/topic/please-use-how-to-and-troubleshooting-if-you-have-problems-after-installation/).]_ * Hello! I’m freaking out! My website completely disappear! I updated my version of wordpress and then my website looked like this: [http://prnt.sc/eq12ht](http://prnt.sc/eq12ht) every page had that error. I couldn’t do anything or go anywhere on y WordPress dashboard either. I found out that since I’m using 1&1 france the wordpress application they have was version 4.5.3 and it has to be manually updated. I read the how to downgrade your wordpress and dit it. The only thing is since I couldn’t do anything on my dashboard I wasn’t able to disable my plug ins. Now is even worse: I lost everything!!!! now it looks like this: [http://prnt.sc/eq147x](http://prnt.sc/eq147x) I’M FREAKING OUT! PLEASE HELP ME!!!!!!! - This topic was modified 9 years, 1 month ago by [anyramirez](https://wordpress.org/support/users/anyramirez/). - This topic was modified 9 years, 1 month ago by [anyramirez](https://wordpress.org/support/users/anyramirez/). - This topic was modified 9 years, 1 month ago by [Jan Dembowski](https://wordpress.org/support/users/jdembowski/). Viewing 12 replies - 1 through 12 (of 12 total) * Moderator [James Huff](https://wordpress.org/support/users/macmanx/) * (@macmanx) * [9 years, 1 month ago](https://wordpress.org/support/topic/updating-wordpress-33/#post-8972005) * Try [manually resetting your plugins](https://codex.wordpress.org/FAQ_Troubleshooting#How_to_deactivate_all_plugins_when_not_able_to_access_the_administrative_menus.3F)( no Dashboard access required). If that resolves the issue, reactivate each one individually until you find the cause. * If that does not resolve the issue, access your server via [SFTP or FTP](https://codex.wordpress.org/FTP_Clients), or a file manager in your hosting account’s control panel, navigate to /wp-content/ themes/ and rename the directory of your currently active theme. This will force the default theme to activate and hopefully rule-out a theme-specific issue ( theme functions can interfere like plugins). * [sinip](https://wordpress.org/support/users/sinip/) * (@sinip) * [9 years, 1 month ago](https://wordpress.org/support/topic/updating-wordpress-33/#post-8972009) * Do you have any backup somewhere, or your hosting provider has one? Hosting should have at least some automated monthly if not weekly backup. * Thread Starter [anyramirez](https://wordpress.org/support/users/anyramirez/) * (@anyramirez) * [9 years, 1 month ago](https://wordpress.org/support/topic/updating-wordpress-33/#post-8972024) * I don’t have one :(((((( * Moderator [James Huff](https://wordpress.org/support/users/macmanx/) * (@macmanx) * [9 years, 1 month ago](https://wordpress.org/support/topic/updating-wordpress-33/#post-8972038) * Sorry, I misinterpreted the second screenshot, yeah that does look like the whole thing is gone. * At this point, I recommend contacting your hosting provider. It’s still possible that the files and database are still there, and they’ll have the access necessary to investigate that. * Alternatively, they’ll have log access to at least determine what happened, and they may have backups of your hosting account. * Thread Starter [anyramirez](https://wordpress.org/support/users/anyramirez/) * (@anyramirez) * [9 years, 1 month ago](https://wordpress.org/support/topic/updating-wordpress-33/#post-8974958) * Thanks so much!!!! I did recover everything and replaced everything through my ftp but now when I go to [http://loicleroyonline.com/wp-admin](http://loicleroyonline.com/wp-admin) I have this message: [http://prnt.sc/eqe2wx](http://prnt.sc/eqe2wx) * Moderator [James Huff](https://wordpress.org/support/users/macmanx/) * (@macmanx) * [9 years, 1 month ago](https://wordpress.org/support/topic/updating-wordpress-33/#post-8976497) * I’m still seeing the previous error for the main site, suggesting that either the files were not restored, or they were restored to the wrong location. * I recommend checking with your hosting provider again. * Thread Starter [anyramirez](https://wordpress.org/support/users/anyramirez/) * (@anyramirez) * [9 years, 1 month ago](https://wordpress.org/support/topic/updating-wordpress-33/#post-8976751) * Could it be because I updated my wordpress through my dashboard to the latest and 1&1 france is using 4.5.3 [http://prnt.sc/eqkovh](http://prnt.sc/eqkovh) ???? My backup files are in 4.5.3 * Moderator [James Huff](https://wordpress.org/support/users/macmanx/) * (@macmanx) * [9 years, 1 month ago](https://wordpress.org/support/topic/updating-wordpress-33/#post-8977247) * I’m not sure, I can’t speak for how 1&1 operates. * The official French version of WordPress is current on 4.7.3: [https://fr.wordpress.org/](https://fr.wordpress.org/) * You should have no trouble upgrading to WordPress 4.7.3, unless 1&1 is doing something weird. * Thread Starter [anyramirez](https://wordpress.org/support/users/anyramirez/) * (@anyramirez) * [9 years, 1 month ago](https://wordpress.org/support/topic/updating-wordpress-33/#post-8979331) * that’s when everything started when they told me I had to manually update wordpress 🙁 I’m freaking out! I don’t know what else to do - This reply was modified 9 years, 1 month ago by [anyramirez](https://wordpress.org/support/users/anyramirez/). * Thread Starter [anyramirez](https://wordpress.org/support/users/anyramirez/) * (@anyramirez) * [9 years, 1 month ago](https://wordpress.org/support/topic/updating-wordpress-33/#post-8980042) * I just check again all my old files are there [http://prnt.sc/eqvshq](http://prnt.sc/eqvshq) I did restore the old ones as you can see they are dated last years. They were done in version 4.5.3. * As you can see here: [http://prnt.sc/eqvth1](http://prnt.sc/eqvth1) translation: This preview does not contain information about changes that you make yourself after installation. Applications installed by default can be updated and deleted only manually. * It looks like once you install their wordpress app it has to be manually updated which is weird because if you click on their app center they have the latest version 🙁 * Moderator [James Huff](https://wordpress.org/support/users/macmanx/) * (@macmanx) * [9 years, 1 month ago](https://wordpress.org/support/topic/updating-wordpress-33/#post-8980413) * In your screenshot [http://prnt.sc/eqvshq](http://prnt.sc/eqvshq) where you say“ I just check again all my old files are there,” there are no WordPress files there. * You can download a fresh copy of WordPress from [https://wordpress.org/download/](https://wordpress.org/download/) to compare what the files look like. * At this point, it looks like you’ll need to contact your hosting provider to ask if they have a backup of your account. * Thread Starter [anyramirez](https://wordpress.org/support/users/anyramirez/) * (@anyramirez) * [9 years, 1 month ago](https://wordpress.org/support/topic/updating-wordpress-33/#post-8981948) * Thanks so much! I called 1&1 and for some reason the web address wasn’t pointing to the files anymore. They fix it! It’s all there! Thank you so much again! 🙂 Viewing 12 replies - 1 through 12 (of 12 total) The topic ‘Updating wordpress my website disappeared!’ is closed to new replies. * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/) * 13 replies * 3 participants * Last reply from: [anyramirez](https://wordpress.org/support/users/anyramirez/) * Last activity: [9 years, 1 month ago](https://wordpress.org/support/topic/updating-wordpress-33/#post-8981948) * Status: resolved ## Topics ### Topics with no replies ### Non-support topics ### Resolved topics ### Unresolved topics ### All topics