Updating Twenty Eleven and Twenty Ten this morning broke Dashboard

  • Resolved DWPenner

    (@dwpenner)


    11 years, 10 months ago

    Hello,

    I was just on my Webpress site and the desktop taskbar informed me it I had two things to update… the two themes Twenty Eleven and Twenty Ten. Since I am using the Shiword theme by TwoBeers Crew (3.02) and everything else is up-to-date I felt I could safely update the two themes without doing a backup. Big mistake. During the update I ended up with the white page of doom and the single error line:

    Fatal error: Cannot redeclare class Custom_Background in /homepages/2/#########/htdocs/##########/gnomestead/wp-admin/custom-background.php on line 16

    (I obscured part of the address, hope you don’t mind I figured it best for site security…)

    I realized after that WordPress actually uses these themes for the dashboard. 🙁

    I am going to try download the default themes from WordPress and install them right now. After which I will try to install a new installation over my WordPress. Everything was up-to-date as of 1am PDT this morning (12 or 13 hours ago) other than the two themes which were up-to-date last night.

    * * *

    Downloading and unzipping a new copy of Twenty Eleven into the Themes folder didn’t fix things. (I renamed the old version) I am not sure if doing the same with the Twenty Ten will help… So next step… Reinstall WordPress???

    BTW I used FTP to disable the Plugins and it made no difference. (Renamed Plugins folder to Plugins.hold and tried to access the wp-admin and no luck. I reset the name back to Plugins)

    Now… do I manually remove all the themes except Twenty Eleven to force Twenty Eleven into place — removing the working Shiword theme… in order to try get the dashboard working, OR do I try reinstall WordPress over the old WordPress…???

    Would running install.php be of use?

    The board is up and running in Shiword at the moment other than the Dashboard not working. :-/ You can find it at:

    http://gnomestead.com/

    Darrell Penner

Viewing 15 replies - 1 through 15 (of 31 total)
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  • esmi

    (@esmi)

    11 years, 10 months ago

    Try:
    – switching to the Twenty Eleven theme by renaming your current theme’s folder inside wp-content/themes and adding “-old” to the end of the folder name using FTP or whatever file management application your host provides.

    – resetting the plugins folder by FTP or phpMyAdmin.

    – re-uploading all files & folders – except the wp-content folder – from a fresh download of WordPress.

    – running the upgrade manually via wp-admin/upgrade.php

    Thread Starter DWPenner

    (@dwpenner)

    11 years, 10 months ago

    Okay… I hope that you didn’t missunderstand. I was already successfully updated to 3.4? I did that yesterday quite easily. This morning…well actually the noon hour… I saw the notification to update Twenty Eleven and Twenty ten.

    I just wanted to get that straight… now if they messed up the rest of WordPress… I run the Shiword theme. That is working fine. The Plugins were working fine. The only change was updating the two themes. I guess Twenty Eleven is what the Dashboard uses? I’ll follow the instructions… but what will I be running the manual upgrade on? I have already uploaded a new copy of Twenty Eleven. I guess that would only leave Twenty Ten? ??? or do I have to do a manual update of 3.4 to 3.4?

    Thread Starter DWPenner

    (@dwpenner)

    11 years, 10 months ago

    PS will I have to reset things for my WebPress site not being on my Root? IE the address for the site is gnomestead.com but the actual files are in a subdirectory of gnomestead.com

    esmi

    (@esmi)

    11 years, 10 months ago

    No – that shouldn’t matter.

    Moderator Ipstenu (Mika Epstein)

    (@ipstenu)

    🏳️‍🌈 Advisor and Activist

    11 years, 10 months ago

    Do a manual update of 3.4.

    Were you using a child theme of TwentyTen or TwentyEleven?

    esmi

    (@esmi)

    11 years, 10 months ago

    I guess Twenty Eleven is what the Dashboard uses

    No. as I expalined by email earlier, the Admin area uses its own CSS and “templates” drawn from wordPress core. There’s no connection between Ternty eleven and the WP

    esmi

    (@esmi)

    11 years, 10 months ago

    I guess Twenty Eleven is what the Dashboard uses

    No. As I explained by email earlier, the Admin area uses its own CSS and “templates” drawn from WordPress core. There’s no connection between Twenty Eleven and the WP Admin area.

    Thread Starter DWPenner

    (@dwpenner)

    11 years, 10 months ago

    Okay. 🙂 I feel more confident about it now. I don’t believe that Shiword is a Child theme of either TwentyTen or TwentyEleven, but I could be wrong. 😕 I’ll have to check. I am going to upload the new WP 3.4 files minus the wp-content folder right now.

    Thread Starter DWPenner

    (@dwpenner)

    11 years, 10 months ago

    You can find Shiword here: http://wordpress.org/extend/themes/shiword I’m not sure if it is a child theme or not?

    Thread Starter DWPenner

    (@dwpenner)

    11 years, 10 months ago

    Okay, it said no update required. Then when I clicked okay it went to a blank page. I then went and took the hold off the plug-ins and not change. Still a white page.

    Thread Starter DWPenner

    (@dwpenner)

    11 years, 10 months ago

    Oh, and if I revert the Shiword filename back, the board comes back to normal.

    Thread Starter DWPenner

    (@dwpenner)

    11 years, 10 months ago

    Did the error message:

    Fatal error: Cannot redeclare class Custom_Background in /homepages/2/#########/htdocs/##########/gnomestead/wp-admin/custom-background.php on line 16

    Mean anything? (I replaced part of the address with hashmarks The first set refer to my actual site and the second to the actual location on the site. I would rather obscure that from hackers. But can provide them…)

    Moderator Ipstenu (Mika Epstein)

    (@ipstenu)

    🏳️‍🌈 Advisor and Activist

    11 years, 10 months ago

    I have to rewind this for a second… Do I have this right?

    You’re using a different theme ( Shiword )

    You updated TwentyTen and TwentyEleven and your site broke.

    You deleted them, and it was still broken.

    You upgraded WordPress to 3.4 and it was still broken.

    Yes?

    (It’s very possible your theme isn’t 3.4 compatible, and if so, you should reinstall TwentyEleven and switch to that to see if it works.)

    Thread Starter DWPenner

    (@dwpenner)

    11 years, 10 months ago

    No, I updated to 3.4 — I believe, I can’t access “About” to confirm, but I am 95% certain I updated WP to 3.4 in the last short while — It was running just fine. (actually make that 99.5% as WP told me that I didn’t have to update…)

    Today, with WP running just fine, I was informed to update two items — TwentyTen and TwentyEleven — during the update of those two themes the backside broke.

    The site is still working just fine with Shiword.

    If I disable Shiword, the frontside breaks and displays a white screen. If I reenable Shiword the site comes back.

    I have Downloaded a fresh copy of TwentyEleven and disabled the existing copy of TwentyEleven and that copy does not help.

    I have used FTP to disable the plugins by renaming the Plugins folder to Plugins.hold as recommended by the Troubleshooting and here in this thread.

    I have Downloaded a fresh copy of 3.4 and uploaded it to my site with the exception of the wp-content folder.

    I manually upgraded to 3.4 by going to wp-admin/upgrade.php and my WP told e that there was no need to upgrade. I assume this means that the board was already running 3.4. Upon accepting this announcment I was directed to that blank white screen.

    I tried atain with the Plugins directory reenabled. Still the blank white screen.

    I reenabled the Shiword theme and, the board was back and running… but no backside.

    The only change I made was to let WP 3.4 update TwentyTen and TwentyEleven

    I could try and download a new copy of Shiword… but that seems to be working…. I could try download each of the plugins…

    I am at a loss… I’m no developer… just a very old school programmer !FLAG DB

    Moderator Ipstenu (Mika Epstein)

    (@ipstenu)

    🏳️‍🌈 Advisor and Activist

    11 years, 10 months ago

    I manually upgraded to 3.4 by going to wp-admin/upgrade.php and my WP told e that there was no need to upgrade. I assume this means that the board was already running 3.4. Upon accepting this announcment I was directed to that blank white screen.

    Okay, for one, that isn’t a manual upgrade 🙂

    Go here: http://wordpress.org/download/ and download 3.4, unzip, upload via FTP. That’s a manual upgrade.

    If I disable Shiword, the frontside breaks and displays a white screen. If I reenable Shiword the site comes back.

    When you disable Shiword, what theme are you picking to use in its place?

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