Support » Plugin: Ultimate Member – User Profile, User Registration, Login & Membership Plugin » Updating the profile picture and the cover does not work.

  • Resolved mcamposs

    (@mcamposs)


    Hello,
    I have UM 2.1.15.
    When I update the profile picture and the cover it doesn’t work.
    I select the photo / image well, it resizes well, it shows in the preview well, and I click Update profile.
    The page reloads and shows me the previous image, not the one I uploaded.
    I check the uploads / ultimatemember folder, there is no folder with the file upload date and there is nothing in temp.
    The uploads / ultimatemember folder has 775 permissions. I check my cpanel, and everything is fine with the PHP7.4 image libraries.
    Any ideas?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor Champ Camba

    (@champsupertramp)

    Hi @mcamposs

    Does this issue still occur when UM is the only active plugin?
    Can you do a conflict test and see if the issue goes away? This doc explains how to do a conflict test if you are not sure: How to do a plugin/theme conflict test?

    Regards,

    Plugin Contributor Champ Camba

    (@champsupertramp)

    Hi @mcamposs
    This thread has been inactive for a while so we’re going to go ahead and mark it Resolved. …Please feel free to re-open this thread by changing the Topic Status to ‘Not Resolved’ if any other questions come up and we’d be happy to help. 🙂

    Regards,

    Thread Starter mcamposs

    (@mcamposs)

    Hello,
    I followed the steps to deactivate all the plugins, and I activated them one by one starting with UM.
    All perfect. Thanks a lot.

Viewing 3 replies - 1 through 3 (of 3 total)
  • You must be logged in to reply to this topic.