Could you give us the link to the theme, please. We will give a try. We will appreciate if you’d name the OS, browser and device too, so that we could duplicate the environment.
Of course! 🙂
OS – Windows 10
Browser – Firefox 51
Device – Desktop Compaq with AMD E2 Processor
Theme – Customizr
Plugins:
– Akismet
– Compress JPG & PNG wordpress.org/plugins/tiny-compress-images/
– Wordfence wordpress.org/plugins/wordfence/
– TinyMCE Advanced http://www.laptoptips.ca/projects/tinymce-advanced/
– Huge IT Forms wordpress.org/plugins/forms-contact/
– Huge IT Product Catalog
– WP Latest Posts wordpress.org/plugins/wp-latest-posts/
– Basic Google Maps Placemarks wordpress.org/plugins/basic-google-maps-placemarks/
– Polylang wordpress.org/plugins/polylang/
– Theme translation for Polylang wordpress.org/plugins/theme-translation-for-polylang/
– Gallery image wordpress.org/plugins/gallery-images/
– Simple Sitemap wordpress.org/plugins/simple-sitemap/
– Slider wordpress.org/plugins/slider-image/
Dear ElierBerrios,
Thank you very much for the detailed reply.
We have tested with the environment you mentioned and we also had the issue.
Can you, please, provide us with your website link, so that our specialist could understand what the problem is.
Looking forward to hearing from you soon.
Please, let us know if there are any questions.
Thanks
Dear ElierBerrios,
We did not receive any updates from you concerning link.
Looking forward to hearing from you soon.
Hi, Sorry for the delay.. the page is here: QoriDolls
You will see the catalog working as it is with an older version of the plugin
Dear ElierBerrios,
Please, be kindly informed that checked the website link (with the plugin and Chrome latest versions on PC ), everything works fine.
We have also updated the plugin version a few days ago, you can check it here: https://wordpress.org/plugins/product-catalog/developers/
If you wish, you can check the latest version and if there will be an issue, we will be happy to assist you.
In the case of any questions, please, let us know.
Best regards,
