Updating profile

  • Resolved WishList.com

    (@wishlistdotcom)


    7 months, 4 weeks ago

    Seems our attempt at updating our WishList.com profile has been flagged as spam and is now blocked with the message: “There was a problem updating some of your profile information. Please try again.” Perhaps this is because it’s a corporate profile and seems like spam. Based on other posts related to this issue, I think we need our account to be manually cleared. Then we need to know what corporate descriptions are not allowed so we don’t do it again. Sorry about this! (FYI: our forum profile was automatically updated, even though the primary profile update is was blocked.)

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Moderator James Huff

    (@macmanx)

    7 months, 4 weeks ago

    Specifically what were you trying to update on it?

    Thread Starter WishList.com

    (@wishlistdotcom)

    7 months, 4 weeks ago

    We were updating: “About Me”, “Current Location”, “WordPress Origin Story”. I’m betting it was the “About Me” field that was the problem. (https://profiles.wordpress.org/wishlistdotcom/profile/edit/group/1/) Thanks for the help!

    Moderator James Huff

    (@macmanx)

    7 months, 4 weeks ago

    Try updating all but About Me, then update About Me separately if that doesn’t work.

    If it still fails, let me know exactly what’s failing, and specifically what you’re trying to enter.

    Thread Starter WishList.com

    (@wishlistdotcom)

    7 months, 4 weeks ago

    Right now, If I try to update any field with simple text, it caused an error. If I try to update without changing any fields, it caused the error. I was trying to populate our profile with:

    “About Me”: Since going live on February 18, 1998, WishList.com has become the go-to platform where millions collect and share stuff they love or want for a special occasion. Today, we extend our innovative functionality to retailers with our WishList Plugin that’s integrated with WishList.com.

    “Current Location”: Los Angeles, CA

    “WordPress Origin Story”: Retailers constantly contact WishList.com, asking if we have a WordPress plugin to install on their store that also features their WishLists on WishList.com. It made sense to create exactly what retailers were requesting.

    Moderator James Huff

    (@macmanx)

    7 months, 4 weeks ago

    I think it’s being caught as spam because of so many instances of the domain.

    This is not a system where we can tell it that it’s not spam, unfortunately.

    Try editing it without including the domain in the text, just leave that to the website field. (as someone whose blog title is just the domain, I can sympathize, but the anti-spam system exists to protect us)

    Thread Starter WishList.com

    (@wishlistdotcom)

    7 months, 4 weeks ago

    Thanks, James. But at this point, if I try to save, even without changing any fields from their current values, I get the error: “There was a problem updating some of your profile information. Please try again.” Could you please contact Samuel Wood (Otto) (@otto42) WordPress.org Admin and reference the same issue he’s fixed in the past: https://wordpress.org/support/topic/error-when-trying-to-update-wordpress-org-profile/

    Thanks again for your thoughtful responses. Sorry about this!

    Moderator Samuel Wood (Otto)

    (@otto42)

    WordPress.org Admin

    7 months, 4 weeks ago

    Try it again now.

    Thread Starter WishList.com

    (@wishlistdotcom)

    7 months, 4 weeks ago

    Success, Samuel! Thank you. And than you too, James. We appreciate the help.

Viewing 8 replies - 1 through 8 (of 8 total)
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