Support » Fixing WordPress » updating plugins removed access to website

  • Can someone reply as I have no answer to a previous urgent issue either?
    I was told that upgrading the plugins would NOT affect access to wordpress which meant I upgraded the 8 listed below. I now cannot access the WP admin area – I get a blank page and the webmaster tells me it was one of the plug ins- I am seeking a restore and very concerned as all the plugins reported they were “safe” with later versions
    I need to:
    1. Advanced Excerpt restore back to to 4.1.1
    2. Askimet restore back to 2.6.0
    a. Google analyticator
    b. All in one SEO pack
    3. Google analyticator restore back to
    4. Postie restore back to 1.5.18
    5. Regenerate Thumbs restore back to 2.2.4
    6. Share this restore back to 7.0.11
    7. Smart YoutubePRO restore back to 4.22
    a. Events calendar
    b. WP polls
    8. WP Polls restore back to 2.64

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  • Try:
    – switching to the default theme by renaming your current theme’s folder inside wp-content/themes and adding “-old” to the end of the folder name using FTP or whatever file management application your host provides.

    resetting the plugins folder by FTP or phpMyAdmin.

    Why are you using an old copy of WordPress? Were you aware that your site is currently running a very real risk of being hacked? You need to upgrade WordPress asap. As you have such an old version of WordPress, you will need to carry out a series of smaller manual upgrades. See Upgrading_WordPress_Extended for the full details.

    Thanks for your input I was lucky enough to restore the admin access via our sympathetic web host who help us at cost price . I am a volunteer helping upgrade the site of a charity. I thus have NO idea why it was not upgraded before now.
    I do not really understand your comments related to FTP which I understand from decades ago to mean file transfer protocol. I can access the admin site and aside from 8 plug ins now back to the old versions, it was one of these when upgraded which crashed the admin access .
    I have noted the theme which was created by a third party several years ago and agree it should be the default one in preparation for upgrade incrementally. Please note I am not a techie but someone with a reasonable grasp of technology provided it is clear and jargon free.

Viewing 2 replies - 1 through 2 (of 2 total)
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