Support » Plugin: Quiz And Survey Master - Best Quiz Plugin for WordPress » Updating Plugin Caused Crash of Website

  • Resolved dwayncalk

    (@dwayncalk)


    I’m using the most recent version of WordPress. This morning, I attempted to update your plugin and it caused an error on my website. My site is no longer visible, as you’ll see if you attempt to go to the site. I need help with this issue please.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Hey @dwayncalk!

    Thanks for using QSM. I am sorry to hear about this issue. While we tested the new update across all of our dev and live sites, there may be a unique situation on your site or server that created an error. Interestingly, this update was merely a cosmetic update so I will need more information to debug what may be causing the issue.

    What version of QSM were you using before updating? Was that the first version you installed or have you updated QSM previously? What version of PHP is your server running?

    To get into your site, we will need to de-activate QSM. If you have FTP access and are comfortable doing this step, you will need to go into the “plugins” folder inside the “wp-content” folder and rename the “quiz-master-next” folder to something else such as “quiz-master-next-old”. This will de-activate the plugin.

    Your easiest step if you do not have FTP access is to reach out to your hosting provider and asking them to de-activate this plugin using the strategy above or their own strategy.

    While having your hosting provider on chat, try to “re-activate” the plugin to rule out any hiccup in the WordPress update system. While extremely unlikely, it is a possibility we need to rule out. If you get the error again, de-activate QSM and leave it de-activated.

    Once in your site’s admin, you can use the WP Rollback plugin (https://wordpress.org/plugins/wp-rollback/) to go to a previous version.

    • This reply was modified 2 years, 4 months ago by Frank Corso.

    Hey @dwayncalk

    A couple of other users also encountered this issue. Apparently, if your server is using a version of PHP that out of date, it handled a particular part of the code in a different way. I am working on an immediate fix and will be sending out an update within the hour.

    However, the version of PHP you are likely using has not received security updates in years. Once we get QSM working correctly on your site, you will want to reach out to your hosting provider about upgrading to a more recent version of PHP.

    Version 5.1.5 has been released and many of the users who experienced this error reports that it is resolved in 5.1.5. I am marking this ticket as resolved. Feel free to respond if you still are having issues with this error.

    My issue now is upon attempting to get to my dashboard, I receive this error after the URL for my site: html/wp-content/plugins/quiz-master-next/php/class-qmn-quiz-manager.php on line 72

    How do I fix this issue?

    Hey @dwayncalk

    Have you already followed the steps in the first reply to d-activate the QSM plugin? Once de-activated, you should be able to get in. For your convenience, I have copied the steps below:

    To get into your site, we will need to de-activate QSM. If you have FTP access and are comfortable doing this step, you will need to go into the “plugins” folder inside the “wp-content” folder and rename the “quiz-master-next” folder to something else such as “quiz-master-next-old”. This will de-activate the plugin.

    Your easiest step if you do not have FTP access is to reach out to your hosting provider and asking them to de-activate this plugin using the strategy above or their own strategy.

Viewing 5 replies - 1 through 5 (of 5 total)
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