Updating Page on Premium Theme Where Payment Lapsed

  • rfiingredients

    (@rfiingredients)


    2 years, 6 months ago

    Hi all – I inherited a website that I think was built on a premium theme made by Premium Coding. The website was made ~7 years ago by a marketing contractor. I need to make a simple change on the home page to swap out a logo, but am unable to make the change. Any thoughts??

    The logo is critical for one of our food certifications, since the accreditation agency requires an updated logo.

    I’ve reached out to Premium Coding (the company) for assistance but haven’t heard back. And I’m rebuilding the website on a current, active theme but it’s not ready to launch. Meanwhile, the single logo needs to be updated.

    Any help you have would be greatly appreciated!

    • This topic was modified 2 years, 6 months ago by t-p. Reason: Moved to Fixing WordPress, this is not a Everything else WordPress topic
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  • Moderator t-p

    (@t-p)

    2 years, 6 months ago

    built on a premium theme made by Premium Coding

    If this was a custom theme, you may have to go back to your developer team and ask them to make the necessary change(s) to the theme.

    If you use a commercial theme or plugin and need support, please go to their official support channel. In order to be good stewards of the WordPress community, and encourage innovation and progress, we feel it’s important to direct people to those official locations.

    Forum volunteers are also not given access to commercial products, so they would not know why your commercial theme or plugin is not working properly. This is one other reason why volunteers forward you to the commercial product’s vendors. The vendors are responsible for supporting their commercial product. Commercial products are not supported in these forums.

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