Gravity Forms Highrise Add-on
[resolved] Updating existing Highrise entries (6 posts)

  1. Collin Condray
    Posted 3 years ago #

    Hi, we'd like to build a site where visitors use GravityForms to submit a confidentiality form to get further content about a real estate property. When they submit a confidentiality form, we'd like to add their information into Highrise at the same time using this plugin. The visitor can submit a confidentiality for many different properties which each have their own unique listing number. Is there a way to add the listing number to a previous Highrise entry without overwriting any existing information?

    Thanks for your help!


  2. Collin Condray
    Posted 3 years ago #

    I think I found a solution to this problem. On around line 340, getPersonId is not returning an integer, it is returning an object. It needs to be replaced with something like this:


    to make the comparison work.

    Also, if they're using the same email address that already exists in Highrise, the update won't work either. You'll get a "Email test@domainname.com has already been taken" message.

    If you want to to override the existing email, you'll have to replace line 137 with:


    The downside for this quick fix is that you can't update or add any email addresses if they change it in future form submissions.

    I don't see anything in the Highrise API that says that it shouldn't update the email address. I'll send them a note and see what they have to say.

  3. wassim.chehade
    Posted 3 years ago #

    Hi, did you got an answer about the update of an existing contact in Highrise using the same email?

  4. justinparks
    Posted 3 years ago #

    Something seems to have gone crazy with the plugin as it is randomly merging form enquirers into unique and new client ids! Very strange - Contacted highrise and they believe it is this plugin causing the problem - will have to turn it off for now until I'm sure its fixed!

  5. emaxon
    Posted 3 years ago #

    +1 to the random merging of new inquiries from our contact form on our website to existing (and unrelated) contacts within our Highrise account.

    plugin v. 2.5.1
    Gravity forms v. 1.6.2

    I am trying plugin v. 2.5.2 posted by the publisher on this thread:

    Hopefully that will fix this issue or the publisher will see this and address it.

  6. Zack Katz
    Plugin Author

    Posted 2 years ago #

    As of Version 2.6, there will now be messages attached to each Entry as to what happened and why.

    You could also try the other plugin: http://wordpress.org/plugins/gravity-forms-highrise-crm/

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