Support » Everything else WordPress » Updating Email Addresses In wp.org Accounts

  • Resolved Steve

    (@beforewisdom)


    Hi all,

    Sorry to post here, did not know where else to go.

    I have not been able to update the email address in my wordpress.org account by going here:

    http://wordpress.org/support/profile/myusername/edit

    When I hit the submit button and go back into that URL the value is unchanged.

    My old address is pretty much dead so it makes getting notifications form this site cumbersome.

    Any help will be appreciated

    Thank You

    Steve

Viewing 10 replies - 1 through 10 (of 10 total)
  • esmi

    (@esmi)

    Forum Moderator

    Can you try another browser? Another computer? Profile editing is working fine for me.

    Steve

    (@beforewisdom)

    I tried Firefox 16.0.2 and IE 8 on Windows XP, allowing cookies to be saved. The updated information is still not being saved.

    I will try again on my home computer this evening.

    Steve

    (@beforewisdom)

    I tried it again.

    I got it to accept a new address a few times, but for some reason it will not accept a gmail address.

    Steve

    (@beforewisdom)

    Okay, I tried some more experimenting.

    The site will take gmail addresses, just not MY gmail address. Is there some rule in the server validation………that does not give a message to the user telling them what is going on…….that certain emails will be rejected? An address that failed, is on some sort of list mistakenly, etc?

    Moderator Jan Dembowski

    (@jdembowski)

    Brute Squad and Volunteer Moderator

    The site will take gmail addresses, just not MY gmail address.

    I can’t remember why I think this but can you try again but with GMAIL in capitals?

    Steve

    (@beforewisdom)

    I tried it didn’t work. There is some code server side or in the database that does not like my particular gmail address, but does not return an error message so I can do something about it.

    Jan the reason ‘why’ is that case sensitivity is a workaround for the ‘this email is already in use’ debacle.

    The site will take gmail addresses, just not MY gmail address.

    What about youremail+wordpress@gmail.com ?

    Steve

    (@beforewisdom)

    That works.

    It is possible that the email address I am putting in, is already in use. I used to have other accounts.

    If that is the case, why am I not getting an error message on the front end?

    How can I fix the problem?

    Steve

    Because our system is stupid and you really CAN’T use the email more than once.

    In this case, you can just leave the + stuff in, gmail parses that for you 🙂 It’s the easiest solution, since the DB is monsterous.

    Steve

    (@beforewisdom)

    Done. Thanks a ton for the help.

    Do the people who make this forum have a bug tracker/ticket system to request that explanatory error messages be displayed on the front end in such situations?

    It could save time and aggravation.

    Thanks again for the heklp

    Steve

Viewing 10 replies - 1 through 10 (of 10 total)
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