Title: Updating chart
Last modified: February 14, 2021

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# Updating chart

 *  Resolved [Gillespatry](https://wordpress.org/support/users/gillespatry/)
 * (@gillespatry)
 * [5 years, 6 months ago](https://wordpress.org/support/topic/updating-chart/)
 * I have been using Visualizer for several months and have been updating my charts
   on a regular basis. For some reason, the charts will no longer reload (i.e., 
   Choose a file, and Import file) ! I keep getting the old data being displayed.

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Support [Vytis](https://wordpress.org/support/users/bvytis/)
 * (@bvytis)
 * [5 years, 6 months ago](https://wordpress.org/support/topic/updating-chart/#post-14086857)
 * Hi [@gillespatry](https://wordpress.org/support/users/gillespatry/),
 * Are you using the Pro version of the plugin? Automatic sync of the data to refresh
   the chart is available only with a PRO version of the plugin so please contact
   us via your members are:
    [https://store.themeisle.com/login](https://store.themeisle.com/login)
 * We will be able to assist there, thanks!
 *  [camps2021](https://wordpress.org/support/users/camps2021/)
 * (@camps2021)
 * [5 years, 6 months ago](https://wordpress.org/support/topic/updating-chart/#post-14106257)
 * Hello [@bvytis](https://wordpress.org/support/users/bvytis/), I am having the
   same issue.
    A few months ago, the charts reloaded automatically but lately you
   have to close the chart and open it again to check if it is updated. Do we have
   to upgrade to developer version to have the feature we had with the basic version?
 * Best regards
 *  [AC](https://wordpress.org/support/users/purplecodes/)
 * (@purplecodes)
 * Themeisle Support
 * [5 years, 6 months ago](https://wordpress.org/support/topic/updating-chart/#post-14117801)
 * Hi [@camps2021](https://wordpress.org/support/users/camps2021/),
 * What time interval did you set when you created the chart?
    Scheduled tasks in
   WordPress are triggered when a user visits your website. This means that if your
   website has low traffic, your scheduled tasks will not run – that is, the changes
   that you made on your chart will not reflect.
 * If you have the Pro version of the plugin, please open a ticket on the link below:
   
   [https://store.themeisle.com/login](https://store.themeisle.com/login)

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Updating chart’ is closed to new replies.

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 * 3 replies
 * 4 participants
 * Last reply from: [AC](https://wordpress.org/support/users/purplecodes/)
 * Last activity: [5 years, 6 months ago](https://wordpress.org/support/topic/updating-chart/#post-14117801)
 * Status: resolved