Hello, @hccs1
It’s unusual behavior of plugin, so most likely there is a conflict with your other plugin or your theme. We hope you understand that we can’t test our products with all other plugins and themes that are available on the market, and we can’t control the other developers. Therefore bad code of other plugins or templates can provoke a lot of problems.
Please try to deactivate all your plugins one by one and check the issue. Thus you will find out which plugin causes the error. If it won’t help, try to switch temporarily to a standard WordPress theme.
More useful information you can find here: https://supsystic.com/tips-for-solving-issues-faster/
Afterwards let us know about the result. This will help our developers to solve your problem faster.
Thread Starter
hccs1
(@hccs1)
Thank you for your reply. After lots of investigating, I discovered that the problem was in fact the Supsystic Pro contact form plugin! Once I deactivated it, the free version is now working fine and the updates are updating as they should. Obviously this is quite annoying considering I paid a license fee for the Pro version!
Hello, @hccs1
We didn’t reproduced such issue before, and this is really strange behaviour. Please contact us n our internal support using this form https://supsystic.com/contact-us/ and we will help you to resolve this issue.
Hello, @hccs1
We didn’t hear any news from you for a while. Let us know, is your problem solved now?
