Support » Fixing WordPress » Updates FTP Failure on Windows Server Host

  • I’ve got a bit of a stumper for you great folks:

    A. Running 3.4.1 in a folder on an old site on a Windows Server. Yes, I know I should be on Linux, and most of my sites are. But this is an old site with existing traffic and need some content management there.

    B. Install went fine with a couple of bumps. Figured out the web.config files and got the permalinks to work just fine.

    C. Had to use Filezilla for all file transfers and set up. Have access to FTP, can load WP, themes and plugins, just fine. All done manually, but the credentials work and no problems there.

    Here’s the Rub: I can’t do any updates or installs through the WP dashboard. Appearance>Themes>Install> I find the zip folder. Every one hits an FTP error that looks like this:
    Connection Information

    “To perform the requested action, WordPress needs to access your web server. Please enter your FTP credentials to proceed. If you do not remember your credentials, you should contact your web host.
    Hostname (has correct Hostname)
    FTP Username (has correct Username)
    FTP Password (prompts for Password
    Connection Type
    Connection Type FTP FTPS (SSL)”

    I fill in the correct information that is the same FTP info as I’m using with Filezilla for manual uploads. It comes back with:

    “Failed to connect to FTP Server”
    I’ve also seen Password/ Username errors.

    I’ve checked the syntax repeatedly. I’ve checked with my hosting company to make sure everything is pointed at the right spot. They’ve exhausted their ability to support it.

    Questions: Has anyone seen this before? How do you solve it? What am I missing?


    [ Please do not bump, it’s not permitted here. ]

  • The topic ‘Updates FTP Failure on Windows Server Host’ is closed to new replies.