Support » Theme: Atahualpa » Updates cause lots of problems

  • I’ve been using this theme for years. Love the options menus and the flexibility and it is a very clean design. BUT…every time I update I have to reinstall the images for the header. It is really a waste of time when this function could be dealt with in the updating process to not reset the header.

    Additionally, today, I updated to the latest version, knowing I was going to need to replace the images in the header. All of my widget areas disappeared! It was a nightmare (I had just spent two days redoing all of my sidebar widgets with new code). I got things back to working with backups, but this is ridiculous. And not one word from the developer as to what they are going to do about this reported problem. There have been many reports of the same issue with nothing being put forward as to a fix with a future update. So now i’m in a holding pattern until I either choose another theme or the developers get this updating fixed properly. I was a huge fan. Now I am totally disappointed. I’m tired of this theme wasting my time.

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  • @greenreflection I experienced a similar situation to what you describe, except I have no header images except a logo. Luckily, my hosting provider saved my bacon and restored the entire domain! I’ve also used altahualpa for years and this was a horrid “upgrade”! Won’t trust them again.

    Who was your hosting provider? I called Go Daddy and they told me there was nothing they could do since Atahualpa is a free theme and nothing to do with them. The guy on the phone told me to hire a webmaster. 🙁

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