Support » Fixing WordPress » Updates broke site.

  • Resolved Sherry

    (@dreamer0201)


    I updated several of my client’s site and out of 10, 2 of the dashboards completely broke. Server support had to restore back ups.

    I logged in
    Did the back up
    Then white screen

    Someone else went to my log in page and saw the log in fine, but as soon as they logged in, they got the white screen also.

    Not sure where to post this error, but I’m not updating any more sites.

Viewing 11 replies - 1 through 11 (of 11 total)
  • Moderator James Huff

    (@macmanx)

    Volunteer Moderator 🚀

    Try manually resetting your plugins (no Dashboard access required). If that resolves the issue, reactivate each one individually until you find the cause.

    If that does not resolve the issue, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel, navigate to /wp-content/themes/ and rename the directory of your currently active theme. This will force the default theme to activate and hopefully rule-out a theme-specific issue (theme functions can interfere like plugins).

    Sherry

    (@dreamer0201)

    I did get into the file manager via cPanel and renamed the plugins. That didn’t help at all. FTP then stopped working and gave me an error, but just on one of the 2 accounts that had issues.

    I never thought to rename the theme, but not sure I want to break it again to find out. I’ll keep trying one of my test sites and see if I can break so I can try to fix it your way.

    Wait – you may have it. Both sites that broke have the same WP theme. Executive Pro – a Genesis theme. I’ll back up the site and put it on a test account, then update to see if that’s it.

    Thank you and I’ll let you know so others can read.

    Sherry

    Sherry

    (@dreamer0201)

    That didn’t work. The back up broke as soon as it tried to load. Then I accidentally deleted the theme from the good account, added the back up and the admin is not working again. The site is. but no admin.

    404 Not Found
    The server can not find the requested page:

    pinoakwebhosting.com/wp-admin/ (port 80)
    Please forward this error screen to pinoakwebhosting.com’s WebMaster.

    Moderator James Huff

    (@macmanx)

    Volunteer Moderator 🚀

    Make sure you’ve updated your Genesis theme to 2.3.1 or higher: https://wordpress.org/support/topic/read-this-first-wordpress-46-master-list?replies=5&view=all#post-8762137

    On the admin not workings, seems like you might have accidentally nuked the whole /wp-admin/ directory, or forgot to restore it.

    Try downloading WordPress again, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel, and delete then replace your copies of everything on the server except the wp-config.php file and the /wp-content/ directory with fresh copies from the download. This will effectively replace all of your core files without damaging your content and settings.

    Some uploaders tend to be unreliable when overwriting files, so don’t forget to delete the original files before replacing them.

    Anita Carter

    (@mymothersdaughter)

    There is a fix for the white screen if you get it without downloading WordPress again. You can use this – https://salferrarello.com/catchable-fatal-error-argument-1-passed-genesis_admin_cpt_archive_settings/.

    Moderator James Huff

    (@macmanx)

    Volunteer Moderator 🚀

    Thanks, Anita!

    Sherry

    (@dreamer0201)

    Thanks all! I’ll try that today and let you know if it’s a winner and I’m crossing my fingers that it is.

    Sherry

    (@dreamer0201)

    None of those things worked, unfortunately. I’ve had to take the site down and am reconstructing. But, as a side note, there was an issue with the IP address that could have triggered this break on this account. I don’t know on the other.

    Thank you both very, very much!!!
    Sherry

    Moderator James Huff

    (@macmanx)

    Volunteer Moderator 🚀

    Have you updated your Genesis theme to 2.3.1 or higher?

    Sherry

    (@dreamer0201)

    Yes, I uploaded it via FTP. I did test the second site that had broken. Updated Genesis, then WP and it didn’t break. So, I think that was the issue. The other site though, somehow during the update, the IP got changed. I’m the host and didn’t do it. But, that’s why I think it would not get fixed.

    Again, thank you soooo much for your help and advice.

    Sherry

    Moderator James Huff

    (@macmanx)

    Volunteer Moderator 🚀

    You’re welcome!

Viewing 11 replies - 1 through 11 (of 11 total)
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