• Resolved R. K. Bentley

    (@rkbentley)


    Hi all,

    I updated a client’s website from WordPress 3.something to the latest version of WP and currently can’t seem to get into these links from the dashboard:

    Themes
    Plugins
    Plugins – Add New

    Whenever I press these I get an standard 404 page i.e. -> Not Found
    Apologies, but the page you requested could not be found. Perhaps searching will help.

    I tried replacing the .php files from another blog and getting the same errors.
    I click on other links within the dashboard and the links work fine.

Viewing 13 replies - 1 through 13 (of 13 total)
  • WPyogi

    (@wpyogi)

    How did you update? Hopefully, not all at once…

    http://codex.wordpress.org/Upgrading_WordPress_Extended#Upgrading_Across_Multiple_Versions

    Do you have a backup from before updating?

    Thread Starter R. K. Bentley

    (@rkbentley)

    Yep, all at once. Probably not the best idea, I realize now but the website is still up and running.

    I copied over the content folder before upgrade and the pages are backed up.

    WPyogi

    (@wpyogi)

    Have you tried deactivating ALL plugins and switching to a default theme to see if that makes any difference?

    WPyogi

    (@wpyogi)

    Oh sorry, probably can’t do that – duh! Try reinstalling WP manually – download a new copy and replace all files and folders except wp-content and wp-config.php. Delete the old versions first before uploading new ones.

    If that doesn’t work, rename the plugins folder to plugins.HOLD.

    I copied over the content folder before upgrade and the pages are backed up.

    nopes these folders just save the images/ themes/plugins.website articles are saved in database. next time do take database backup too, a plugin which takes weekly backup seems much better.

    Thread Starter R. K. Bentley

    (@rkbentley)

    Downloaded new WP copy.

    Deleted old files.

    Replaced them with the exact copies.

    Still getting error message on Plugins and Themes.

    I did .hold on plug ins folder which gets me into the plug in screen but when I click on add new plug in I get the same error message.

    So, fresh install then? Since running the auto update just says it’s already updated.

    If I try that I have to clear tables or should I just get rid of the wp-config file and create a new file? Or change $table_prefix = ‘wp_’; to wp_1 ?

    Thread Starter R. K. Bentley

    (@rkbentley)

    Okay, ignore my last post, I downgraded back to 3.5. Everything works. I am going to follow the advice and increment the upgrades, slowly.

    Thanks for the help everyone!

    Thread Starter R. K. Bentley

    (@rkbentley)

    Ha.

    Okay, I did the incremental install: same error.

    I did a fresh install of 4.1.1 from the host: same error.

    I even deleted all the folders for the fresh install from the host: same error.

    I click on Themes, Plug Ins and Install Plug Ins: it sends me out to the website.

    I’ve never had this many problems installing WordPress in my life.

    I feel I need a young priest and an old priest at this rate…

    WPyogi

    (@wpyogi)

    Wow, sounds frustrating for sure 🙁 ! Where is this hosted?

    Check the file permissions?

    https://codex.wordpress.org/Changing_File_Permissions

    See if you get any errors?

    https://codex.wordpress.org/Debugging_in_WordPress

    Thread Starter R. K. Bentley

    (@rkbentley)

    Webhostinghub.com

    Judging from the panel, it was 3.1, so I went 3.5, it all works.
    3.7 – it stills works
    3.9 – sorta working
    4.1- nope: same errors.

    I went back to 3.5 then 3.6,-7-8-9-0-1 and around 3.9 still sorta working.

    I’ll check the file permissions.

    The funny thing is it’s just these pages the rest of WP works.

    Thread Starter R. K. Bentley

    (@rkbentley)

    Update:

    I created a test folder, installed WP 4.1.1 from cpanel and guess what: same error.

    In case it helps, here’s the technical run down on webhostinghub.com:

    Apache version 2.2.29
    PHP version 5.4.38
    MySQL version 5.6.17
    Architecture x86_64
    Operating system linux
    Perl version 5.10.1
    Kernel version 2.6.32-431.5.1.el6.bl1.1.5_

    Thread Starter R. K. Bentley

    (@rkbentley)

    All fixed, turns out PHP 5.4.38 is default but no actually active on the account.

    5.2 was.

    Switched to 5.4 and all good.

    WPyogi

    (@wpyogi)

    Oh, thank goodness- what a headache and a half for you :)!

Viewing 13 replies - 1 through 13 (of 13 total)
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