Support » Fixing WordPress » Updated WP and can’t login

  • Resolved hadders

    (@hadders)


    I just updated to WP 4.7 and now I get this after the domain wp-admin/upgrade.php?_wp_http_referer=%2Fwp-admin%2F. I can’t get the login fields.

    I also tried domain/wplogin and that defaulted to the above.

    Has anyone else had this or does anyone know the solution please?

    Thanks

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  • Moderator Andrew Nevins

    (@anevins)

    WCLDN 2018 Contributor | Volunteer support

    Try deactivating all of your plugins to explore whether any could be responsible. If none are, keep all plugins deactivated and switch to the Twenty Fifteen/ Fourteen theme to see whether it could an issue with your theme.

    If you cannot access your dashboard, you can deactivate all of your plugins via FTP.

    To deactivate all of your plugins via FTP, you just need to rename the “plugins” folder (yes the “plugins” one). Then WordPress will automatically deactivate all of your plugins. You can rename the folder name straight back afterwards.

    If still that doesn’t work, you can try replacing the core WordPress files. Pay attention to the bits in bold:
    Try downloading WordPress again and delete then replace your copies of everything except the wp-config.php file and the /wp-content/ directory with fresh copies from the download. This will effectively replace all of your core files without damaging your content and settings. Some uploaders tend to be unreliable when overwriting files, so don’t forget to delete the original files before replacing them.

    Moderator t-p

    (@t-p)

    Are you using W3 Total Cache plugin?

    If so, you may need to remove it to access your site (Removing the plugin directory is not enough, you also need to remove the db.php, advanced-cache.php and object-cache.php files manually from the wp-content/ directory).

    Since you can’t get into your admin dashboard, try resetting the plugins folder by FTP/ SFTP.

    Thanks for your help. W3 Total Cache was the problem.

    Moderator t-p

    (@t-p)

    glad to know it 🙂

Viewing 4 replies - 1 through 4 (of 4 total)
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