Updated woocommerce stripe gateway today now credit card fields grayed out?

  • Resolved z_zay

    (@z_zay)


    6 years, 3 months ago

    I updated woocommerce stripe gateway today and now credit card fields grayed out at checkout? You can’t put in any credit card information to finish checkout. Anyone else dealing with this problem? Anyone with a solution I would be greatly appreciate it

    Here is a screen shot – https://ibb.co/b4a1K6

Viewing 11 replies - 1 through 11 (of 11 total)
  • Plugin Author royho

    (@royho)

    6 years, 3 months ago

    That usually means you have JS errors. Look at your console and see what it tells you.

    Thread Starter z_zay

    (@z_zay)

    6 years, 3 months ago

    Hey, thanks for the response. I’m not the most savvy when it comes to these things. Could you tell me exaclty how i do that?

    Plugin Author royho

    (@royho)

    6 years, 3 months ago

    Better if you just post your site URL here.

    Thread Starter z_zay

    (@z_zay)

    6 years, 3 months ago

    Thanks – kalonskinsystem.com

    Plugin Author royho

    (@royho)

    6 years, 3 months ago

    http://cld.wthms.co/H99p9O

    I don’t know what that is for you unfortunately. Probably a plugin or custom code.

    Thread Starter z_zay

    (@z_zay)

    6 years, 3 months ago

    I disabled that plugin, but now when i visit the site every link i click on makes a download. Any idea why that would be? And thanks for helping me i really appreciate it

    Plugin Author royho

    (@royho)

    6 years, 3 months ago

    Unfortunately I am not sure. I would suggest you talk to the developer who built your site or try talking to your hosting. But deactivating a plugin should not do that in/by itself.

    Thread Starter z_zay

    (@z_zay)

    6 years, 3 months ago

    Ok, will do thanks again

    Plugin Support Doug – a11n

    (@dougaitken)

    Automattic Happiness Engineer

    6 years, 3 months ago

    Hey @z_zay

    Hope you get to the bottom of this!

    I’m going to mark this thread as resolved – if you have any further questions after speaking to a developer, please do start a new thread.

    Thanks,

    outlook9394

    (@outlook9394)

    6 years, 2 months ago

    I can attest to it. I am having same problem. Check it out here.

    https://goo.gl/dbvmXe

    it seems to be a Javascript issue, in my case, it happens when default product variation is selected. When you use drop down to select non-default (Paperback), then stripe fields are fillable.

    I am using latest stripe plugin versions, as well as WP and Woo.

    This is HUGELY disruptive to business top line!

    outlook9394

    (@outlook9394)

    6 years, 2 months ago

    Please don’t jump into denial, this is a serious issue.

Viewing 11 replies - 1 through 11 (of 11 total)
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