• Resolved sandee9

    (@sandee9)


    Hello Author,
    Hope you are doing great!

    I have added this plugin in my site , and it was showing update, when i updated the plugin , then my site break.This error showing:

    There has been a critical error on your website. Please check your site admin email inbox for instructions.

    Learn more about debugging in WordPress.

    Please fix the plugin asap.Because i checked the plugin is 9 hours ago updated and it has some error. I installed this plugin on my localhost , same problem is showing on local also. So please fix it . I don’t have FTP details of the site.

    Thank you

    The page I need help with: [log in to see the link]

Viewing 15 replies - 16 through 30 (of 33 total)
  • I think I can see what the problem is but I don’t know how to fix it (other than delete the plugin). I think it is looking for:

    /wp-content/plugins/bdthemes-element-pack-lite/modules/featured-box/module.info.php

    but I don’t have /featured-box folder in my modules folder. I think it might be as simple as that.

    OK, I can get it to load if I remove:

    ‘featured-box’,

    from this array in /wp-content/plugins/bdthemes-element-pack-lite/includes/modules-manager.php:

    public function __construct() {
    $modules = [
    ‘accordion’,
    ‘business-hours’,
    ‘call-out’,
    ‘contact-form’,
    ‘cookie-consent’,
    ‘countdown’,
    ‘custom-gallery’,
    ‘featured-box’,
    ‘flip-box’,
    ‘image-accordion’,

    It’s referencing a module it cannot find. I’ll wait for the fix but at least (I don’t think) I have to delete it!

    wow @milumir thanks for that tip! its definitely helpful. I couldnt do the ftp solution since I need the plugin, but the rollback plugin did the trick for now, until they solve the issue.
    thanks so much! and thanks @sandee9 for starting the conversation.

    @spiritcss rename plugin, yes

    @spiritcss use ftp to rename the plugin, this will deactivate it so that you can login to your site again

    @spiritcss When my site crashed, I automatically received an email with a link to the recovery console. I went to the control panel in safe mode, installed the Rollback plugin there and rolled back to the previous version of Element Pack

    • This reply was modified 3 years, 10 months ago by milumir.
    Thread Starter sandee9

    (@sandee9)

    Thank you @milumir For solving other developer’s problem. but actually i don’t have ftp access and Admin dashboard is also not working , It is not working for me, Is there any solution?

    @sandee9 you don’t need ftp. You wrote before you got the message “There has been a critical error on your website. Please check your site admin email inbox for instructions.”
    So if you can check admin email, it have to contain an email from wordpress@yoursite.com with a link (temporary link) to recovery console. You should use this link from email. You will be address to your WP Console in safe mode.

    Thread Starter sandee9

    (@sandee9)

    Ok Thank you so much @milumir . I will try with this.

    This sucks!!! problem on line 125, you guys have to fix this ASAP please!
    Thanks @milumir for that tip! you have save me!!!

    Does anyone know the reason for the 500 error message to be shown? I am aware it’s from the featured-box module, but how is that called? Is it a certain action a user has taken on the plugin, a certain feature in the plugin that was used? Because I’ve had this plugin installed for some time without updating it and my site too went down last night.

    I also face the same error after updating today –

    This plugin failed to load properly and is paused during recovery mode.

    An error of type E_COMPILE_ERROR was caused in line 125 of the file /var/www/html/wp-content/plugins/bdthemes-element-pack-lite/includes/modules-manager.php. Error message: require(): Failed opening required ‘/var/www/html/wp-content/plugins/bdthemes-element-pack-lite/modules/featured-box/module.info.php’ (include_path=’.:’)

    Please fix this issue asap but till then can you please let me know how I can install the old version till you fix the issue.

    Plugin Author Faridul Islam

    (@mohammaadfarid)

    Hello,

    Thanks for the support ticket, But sorry for the late reply because of the world pandemic situation.

    Thank you very much and extremely sorry for this issue.

    We already solved this issue and today we will release our latest version as soon as possible.

    Please wait for the latest version.

    Best Regards,

    Mohammad Farid
    BdThemes Support

    thank you so much @mohammaadfarid for your contribution.

    Hello @mohammaadfarid
    Thank you for the updated version.
    I had to deactivate the plugin in order to login to my WordPress & the items I created with this plugin were gone, now that updated the plugin and activate it again the items are still gone. is there any way to recover them?
    Thanks.

Viewing 15 replies - 16 through 30 (of 33 total)
  • The topic ‘Updated Version of Plugin breaking the Site’ is closed to new replies.