Support » Plugin: WooCommerce » Updated to WC 3.6.5, now Product Images (and Gallery) Do Not Show

  • Resolved jrothra

    (@jrothra)


    Since updating to the latest version of WooCommerce, product images won’t display on the product page, and the gallery isn’t showing, either. I doubt it’s the theme since the images were showing before updating WC, the theme didn’t update, and after updating WC the images aren’t there.

    ### WordPress Environment ###

    WordPress address (URL): https://www.johnrothra.com
    Site address (URL): https://www.johnrothra.com
    WC Version: 3.6.5
    Log Directory Writable: ✔
    WP Version: 5.2.2
    WP Multisite: –
    WP Memory Limit: 512 MB
    WP Debug Mode: –
    WP Cron: –
    Language: en_US
    External object cache: –

    ### Server Environment ###

    Server Info: Apache
    PHP Version: 5.6.40 – We recommend using PHP version 7.2 or above for greater performance and security. How to update your PHP version
    PHP Post Max Size: 128 MB
    PHP Time Limit: 300
    PHP Max Input Vars: 1000
    cURL Version: 7.65.0
    OpenSSL/1.0.2r

    SUHOSIN Installed: –
    MySQL Version: 5.5.5-10.2.25-MariaDB-log
    Max Upload Size: 128 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔

    ### Database ###

    WC Database Version: 3.6.5
    WC Database Prefix: wp_
    MaxMind GeoIP Database: ✔
    Total Database Size: 68.58MB
    Database Data Size: 56.82MB
    Database Index Size: 11.76MB
    wp_woocommerce_sessions: Data: 7.20MB + Index: 0.22MB
    wp_woocommerce_api_keys: Data: 0.00MB + Index: 0.01MB
    wp_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.01MB
    wp_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.01MB
    wp_woocommerce_order_items: Data: 0.00MB + Index: 0.00MB
    wp_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.02MB
    wp_woocommerce_tax_rates: Data: 0.00MB + Index: 0.01MB
    wp_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB
    wp_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB
    wp_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.01MB
    wp_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB
    wp_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB
    wp_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB
    wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB
    wp_amazoncache: Data: 0.01MB + Index: 0.01MB
    wp_amz_assets: Data: 0.00MB + Index: 0.00MB
    wp_amz_cross_sell: Data: 0.00MB + Index: 0.00MB
    wp_amz_products: Data: 0.00MB + Index: 0.00MB
    wp_amz_queue: Data: 0.00MB + Index: 0.00MB
    wp_amz_report_log: Data: 0.00MB + Index: 0.00MB
    wp_amz_search: Data: 0.00MB + Index: 0.00MB
    wp_asa_collection: Data: 0.02MB + Index: 0.02MB
    wp_asa_collection_item: Data: 0.02MB + Index: 0.02MB
    wp_blc_filters: Data: 0.02MB + Index: 0.00MB
    wp_blc_instances: Data: 1.52MB + Index: 0.20MB
    wp_blc_links: Data: 5.52MB + Index: 0.61MB
    wp_blc_synch: Data: 0.05MB + Index: 0.02MB
    wp_commentmeta: Data: 0.06MB + Index: 0.02MB
    wp_comments: Data: 0.15MB + Index: 0.04MB
    wp_em_bookings: Data: 0.02MB + Index: 0.05MB
    wp_em_events: Data: 0.02MB + Index: 0.08MB
    wp_em_locations: Data: 0.02MB + Index: 0.08MB
    wp_em_meta: Data: 0.02MB + Index: 0.03MB
    wp_em_tickets: Data: 0.02MB + Index: 0.02MB
    wp_em_tickets_bookings: Data: 0.02MB + Index: 0.03MB
    wp_ess_social_networks: Data: 0.00MB + Index: 0.00MB
    wp_ess_social_statistics: Data: 0.00MB + Index: 0.00MB
    wp_frm_fields: Data: 0.03MB + Index: 0.01MB
    wp_frm_forms: Data: 0.00MB + Index: 0.00MB
    wp_frm_items: Data: 0.01MB + Index: 0.01MB
    wp_frm_item_metas: Data: 0.02MB + Index: 0.01MB
    wp_links: Data: 0.00MB + Index: 0.00MB
    wp_options: Data: 5.02MB + Index: 0.17MB
    wp_plugmatter_ab_stats: Data: 0.02MB + Index: 0.00MB
    wp_plugmatter_ab_test: Data: 0.02MB + Index: 0.00MB
    wp_plugmatter_templates: Data: 0.02MB + Index: 0.00MB
    wp_postmeta: Data: 17.05MB + Index: 1.61MB
    wp_posts: Data: 15.03MB + Index: 7.30MB
    wp_revslider_css: Data: 0.16MB + Index: 0.02MB
    wp_revslider_layer_animations: Data: 0.02MB + Index: 0.02MB
    wp_revslider_navigations: Data: 0.00MB + Index: 0.00MB
    wp_revslider_settings: Data: 0.02MB + Index: 0.00MB
    wp_revslider_sliders: Data: 0.09MB + Index: 0.02MB
    wp_revslider_slides: Data: 1.52MB + Index: 0.02MB
    wp_revslider_static_slides: Data: 0.02MB + Index: 0.02MB
    wp_sb_books: Data: 0.02MB + Index: 0.00MB
    wp_sb_books_sermons: Data: 0.02MB + Index: 0.02MB
    wp_sb_preachers: Data: 0.02MB + Index: 0.00MB
    wp_sb_series: Data: 0.02MB + Index: 0.00MB
    wp_sb_sermons: Data: 0.06MB + Index: 0.00MB
    wp_sb_sermons_tags: Data: 0.05MB + Index: 0.02MB
    wp_sb_services: Data: 0.02MB + Index: 0.00MB
    wp_sb_stuff: Data: 0.06MB + Index: 0.00MB
    wp_sb_tags: Data: 0.02MB + Index: 0.02MB
    wp_termmeta: Data: 0.02MB + Index: 0.02MB
    wp_terms: Data: 0.05MB + Index: 0.12MB
    wp_term_relationships: Data: 0.08MB + Index: 0.18MB
    wp_term_taxonomy: Data: 0.05MB + Index: 0.05MB
    wp_tinvwl_items: Data: 0.02MB + Index: 0.00MB
    wp_tinvwl_lists: Data: 0.02MB + Index: 0.00MB
    wp_tm_taskmeta: Data: 0.02MB + Index: 0.03MB
    wp_tm_tasks: Data: 0.02MB + Index: 0.02MB
    wp_usermeta: Data: 0.07MB + Index: 0.05MB
    wp_users: Data: 0.00MB + Index: 0.01MB
    wp_user_registration_sessions: Data: 0.02MB + Index: 0.02MB
    wp_wcpdf_invoice_number: Data: 0.02MB + Index: 0.00MB
    wp_wc_download_log: Data: 0.02MB + Index: 0.03MB
    wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB
    wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB
    wp_yoast_seo_links: Data: 2.22MB + Index: 0.31MB
    wp_yoast_seo_meta: Data: 0.08MB + Index: 0.00MB

    ### Post Type Counts ###

    amn_mi-lite: 3
    amn_wpforms-lite: 1
    attachment: 1417
    calendar: 1
    custom_css: 3
    customize_changeset: 3
    elementor_library: 6
    frm_form_actions: 5
    frm_styles: 1
    nav_menu_item: 26
    oceanwp_library: 1
    oembed_cache: 198
    page: 29
    pf_contact: 3
    post: 509
    product: 136
    revision: 1304
    scheduled-action: 11
    services: 4
    shop_coupon: 8
    shop_order: 18
    shop_order_refund: 1
    testimonials: 6
    tribe_events: 3
    tribe_organizer: 5
    tribe_venue: 4
    user_registration: 1
    wp-types-group: 7
    wpforms: 2

    ### Security ###

    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔

    ### Active Plugins (41) ###

    JSON Basic Authentication: by WordPress API Team – 0.1
    AfterShip – WooCommerce Tracking: by AfterShip – 1.9.8 – Not tested with the active version of WooCommerce
    Akismet Anti-Spam: by Automattic – 4.1.2
    Anywhere Elementor: by WebTechStreet – 1.1
    Autoptimize: by Frank Goossens (futtta) – 2.5.1
    Better Click To Tweet: by Ben Meredith – 5.8.2
    Broken Link Checker: by ManageWP – 1.11.8
    Child Theme Configurator: by Lilaea Media – 2.5.0
    Coming Soon Page & Maintenance Mode by SeedProd: by SeedProd – 5.0.25
    Easy FancyBox: by RavanH – 1.8.17
    Easy Social Sharing: by ThemeGrill – 1.3.2
    Elementor Addons & Templates – Sizzify Lite: by ThemeIsle – 1.3.2
    Elementor: by Elementor.com – 2.5.16
    Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 7.7.1
    Jetpack by WordPress.com: by Automattic – 7.5.2
    MailChimp Forms by MailMunch: by MailMunch – 3.1.3
    MailChimp: by MailChimp – 1.5.7
    No Self Pings: by Michael D. Adams – 1.1.2
    Ocean Cookie Notice: by OceanWP – 1.0.4
    Ocean Custom Sidebar: by OceanWP – 1.0.4
    Ocean Elementor Widgets: by OceanWP – 1.1.6
    Ocean Extra: by OceanWP – 1.5.9
    Ocean Instagram: by OceanWP – 1.0.4
    Ocean Popup Login: by OceanWP – 1.0.6
    Ocean Social Sharing: by OceanWP – 1.0.14
    Ocean Sticky Header: by OceanWP – 1.1.11
    Post List Featured Image: by Jagged Edge Media – 0.5.9
    Printful Integration for WooCommerce: by Printful – 2.1.3
    RefTagger: by Logos Bible Software – 2.2.1
    Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.1.1
    UpdraftPlus – Backup/Restore: by UpdraftPlus.Com
    DavidAnderson – 1.16.15

    User Submitted Posts: by Jeff Starr – 20190502
    WooCommerce Blocks: by Automattic – 2.2.1
    WooCommerce Amazon Pay Gateway: by WooCommerce – 1.10.1
    WooCommerce PayPal Checkout Gateway: by WooCommerce – 1.6.15
    WooCommerce PDF Invoices & Packing Slips: by Ewout Fernhout – 2.2.14
    WooCommerce Services: by Automattic – 1.21.0
    WooCommerce: by Automattic – 3.6.5
    Yoast SEO: by Team Yoast – 11.5 – Not tested with the active version of WooCommerce
    WP-Optimize: by David Anderson
    Ruhani Rabin
    Team Updraft – 2.3.4

    WPForms Lite: by WPForms – 1.5.3.1

    ### Inactive Plugins (1) ###

    User Registration: by WPEverest – 1.6.1

    ### Settings ###

    API Enabled: ✔
    Force SSL: ✔
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)

    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    exclude-from-search (exclude-from-search-2)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)

    Connected to WooCommerce.com: ✔

    ### WC Pages ###

    Shop base: #5601 – /store/
    Cart: #5602 – /store/cart/
    Checkout: #5603 – /store/checkout/
    My account: #5604 – /store/my-account/
    Terms and conditions: #11360 – /legal/terms-of-service/

    ### Theme ###

    Name: OceanWP Child
    Version: 1.5.10.1523828273
    Author URL: https://oceanwp.org/about-me/
    Child Theme: ✔
    Parent Theme Name: OceanWP
    Parent Theme Version: 1.6.8
    Parent Theme Author URL: https://oceanwp.org/about-me/
    WooCommerce Support: ✔

    ### Templates ###

    Overrides: oceanwp/woocommerce/cart/mini-cart.php
    oceanwp/woocommerce/content-single-product.php
    oceanwp/woocommerce/loop/loop-start.php
    oceanwp/woocommerce/single-product/title.php

    ### Action Scheduler ###

    Complete: 8
    Oldest: 2019-06-06 12:00:04 -0500
    Newest: 2019-06-20 18:00:06 -0500

    Pending: 3
    Oldest: 2019-07-06 13:50:28 -0500
    Newest: 2019-07-06 13:58:32 -0500

    Canceled: 0
    Oldest: –
    Newest: –

    In-progress: 0
    Oldest: –
    Newest: –

    Failed: 0
    Oldest: –
    Newest: –

    `

    • This topic was modified 1 week, 2 days ago by  jrothra. Reason: clarity

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support RK

    (@riaanknoetze)

    Hi there,

    When looking at a single product page on the front-end, I see lots of errors being generated on your site:


    Link to image: https://cld.wthms.co/bhW8vu

    These errors are likely a result of either your theme, your optimisation plugin or any of your other plugins. To check whether that’s the case, we recommend following the conflict troubleshooting steps outlined at https://docs.woocommerce.com/document/how-to-test-for-conflicts/

    jrothra

    (@jrothra)

    Found the culprit: WooCommerce Blocks by Automattic.

    Here’s what I did to determine this:
    1. Changed to the Twenty Nineteen theme –> image missing
    2. Deactivated all plugins, reactivating in this order: WooCommerce first, all others in alphabetical order.

    The images showed up when I disabled all plugins, and I refreshed the page after activating each plugin. The image remained until I activated WC Blocks. With it active, the images were missing. When I deactivated WC Blocks again, the images re-appeared.

    I’ve since left that plugin deactivated.

Viewing 2 replies - 1 through 2 (of 2 total)
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