Support » Fixing WordPress » Updated to the new version and now cannot log in

  • Hello I pressed the upload button for the newest version of Word Press and it sent me to the Admin log in screen. Now I cannot log in. The admin screen comes up and when I put my user name and password it just says this:

    Fatal error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 30720 bytes) in /data/20/2/40/26/2529189/user/2771232/htdocs/wp-admin/includes/menu.php on line 38

    How do I fix this? I am not able to get into the admin screen at all. I would really appreciate your help. Thank you.

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  • Try to add the following line to your wp-config.php:

    define('WP_MEMORY_LIMIT', '64M');

    I’m a newbie so how do I do that when I can’t even log in? Thank you in advance for the help.

    Using an ftp client (usualy filezila) connect to your site and download wp-config.php (it is a file next to the wordpress folders wp-admin,wp-content,wp-includes….) open wp-config.php with a text editor(you can use notepad) and at the end of the file add:
    define('WP_MEMORY_LIMIT', '64M');
    then using filezilla upload wp-config.php and overwrite the one on the server.
    If this doesn’t work then you’ll probably have to contact your hosting provider for assistance.

Viewing 3 replies - 1 through 3 (of 3 total)
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