Support » Fixing WordPress » Updated to 3.3 can't access dashboard

  • Hi,

    I just updated to the 3.3 version and as it was finnishing the update and was going back to the dashboard when it went blank. I couldn’t access the dashboard, much to my dismay.

    When I go to mywebsite.com/wp-admin a blank white page comes up so can’t log in.

    However the website is still running fine…

    Any suggestions on what to do here?

    Thanks

Viewing 6 replies - 1 through 6 (of 6 total)
  • Moderator keesiemeijer

    (@keesiemeijer)

    moderator

    have you read the troubleshooting 3.3 master list: http://wordpress.org/support/topic/troubleshooting-wordpress-33-master-list

    Maybe not all files got uploaded correctly.
    does your host meet the minimum requirements: http://wordpress.org/about/requirements/ ?

    try:
    resetting the plugins folder by using FTP or whatever file management application your host provides. Sometimes, an apparently inactive plugin can still cause problems.

    – switching to the default theme by renaming your current theme’s folder in wp-content/themes using FTP or whatever file management application your host provides.

    – re-uploading all files & folders – except the wp-content folder from a fresh download of WordPress. by using FTP or whatever file management application your host provides. (manual upgrade)

    Thank you the quick reply!

    I did a fresh manual reinstall of 3.3 but it didn’t unfortunately. And I don’t want to mess with my plugins because I have ton of them (which is likely why it’s not working) so I went back to the 3.2 version with a manual install.

    I’ll wait until the plugins have support for the 3.3 version.

    Moderator keesiemeijer

    (@keesiemeijer)

    moderator

    For Version 3.3, the database version changed. I hope you downgraded with an old database backup to avoid problems in the future when updating.

    I’ve done all the above and it doesn’t work. I noticed on the manual upgrade this step (written for version 3.2):

    Step 1.5: Remove .maintenance file
    If you’re upgrading manually after a failed auto-upgrade, delete the file .maintenance from your WordPress directory using FTP. This will remove the “failed update” nag message.

    I have no such file.

    I’ve used CPanel and then Filezilla – can’t find that file at all, I keep getting the message,

    No Update Required

    Your WordPress database is already up-to-date!

    But I cannot access my wp-admin. I’ve tried phpMyAdmin to set all plugins to the mentioned setting “0” and that didn’t work…all this caused by a plugin called Backup Creator which wasn’t ready for WP 3.3 (?!)…it was a premium plugin and has wreaked havoc on 4 of my sites.

    I have out of 6 affected sites, resurrected my most important 2, including http://theaveragegenius.net – but what I don’t understand is that in those 2 resurrected/working sites, both running Backup Creator, all I did was use CPanel to delete my Backup Creator plugin.

    It didn’t work subsequently…now I’m down 4 sites and hours of lost time – the manual install didn’t work.

    Help would be appreciated.

    It’s the same solutions, esmi, but thanks. Still no dice.

Viewing 6 replies - 1 through 6 (of 6 total)
  • The topic ‘Updated to 3.3 can't access dashboard’ is closed to new replies.