Support » Plugin: WooCommerce Royal Mail Shipping Calculator » Updated Postage Costs

Viewing 11 replies - 1 through 11 (of 11 total)
  • Plugin Contributor WPRuby

    (@wprubyplugins)

    Hello @creativemisfit
    We updated it two days ago, you did not notice? 🙂

    Oh? Mine still says it’s not the right prices compared to the Royal Mail update page?

    Plugin Contributor WPRuby

    (@wprubyplugins)

    Which version are you using now? It should be v1.4.0
    If you are using this version and still seeing the old prices, please send me more information.

    Hi,
    I am using v1.4.0 and the postage prices showing are still not aligning with Royal Mail prices.
    For example, my 2nd class small parcel is now showing as £2.90 instead of £3.00.
    Please can you tell me if I need to fix anything on my end.
    Thank you
    Kara

    Like Kara above, I am also using v1.4.0, I have just bought the Pro version. But it is showing like Kara’s mine also shows £2.99 for 2nd class small parcel instead of £3.00?

    Any ideas? 🙂

    Plugin Contributor WPRuby

    (@wprubyplugins)

    Hello @sansaarkmp, @creativemisfit
    We just updated the free and the pro plugins, please update your versions and let me know if you still get any prices that do not meet the 2019 Royal Mail prices. Before testing, please make sure to clear the shipping cache. Go to WooCommerce > System Status > Tools > WC Transients > Clear transients.

    Best Wishes,
    Waseem

    @wprubyplugins Thanks, I have the Pro version but I didn’t get a Licence Key via email? Can you help me please as I need to activate it before I can update.

    Thanks,
    Nicky.

    Plugin Contributor WPRuby

    (@wprubyplugins)

    Hello @creativemisfit
    Please, open a support ticket at https://wpruby.com/submit-ticket/

    @wprubyplugins Thank you, have done that now 🙂

    Hi,

    My postage costs are still showing as incorrect.

    I’ve done everything you’ve said about removing cache.

    Is there a place I can change the postage to show £3 instead of £2.90 for second class small parcel?

    Thanks
    Kara

    Plugin Author Waseem Senjer

    (@waseem_senjer)

    Hello @sansaarkmp

    The plugin should return £3. Can you please open a support ticket here: https://wpruby.com/submit-ticket/ ? as I need more information. Please, send me there a screenshot of the plugin’s settings page.

    Best Regards,
    Waseem

Viewing 11 replies - 1 through 11 (of 11 total)
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