Support » Installing WordPress » Updated, now can't access my dashboard

  • I just updated my wordpress on my site and now i cannot access the dashboard. It was an automatic update… Every time i try to log in, i type in my user and pw (correctly, because i tried typing it wrong on purpose and it said that it was incorrect so at least no user error there) and it says this:

    Server error
    The website encountered an error while retrieving It may be down for maintenance or configured incorrectly.
    Here are some suggestions:
    Reload this web page later.
    HTTP Error 500 (Internal Server Error): An unexpected condition was encountered while the server was attempting to fulfill the request.

    If anyone knows what i can do to fix this? Thanks a lot.

    (P.S. the site is still viewable but i cannot edit it…)

Viewing 15 replies - 1 through 15 (of 16 total)
  • if anyone can answer the question from vincentastolfi ….

    I have the exact same problem with my site..

    Please help.

    Did you deactivate all plugins and switch to default twenty ten theme before you updagraded to 3.1

    If not then

    Have you tried: – deactivating all plugins to see if this resolves the problem? If this works, re-activate the plugins one by one until you find the problematic plugin(s). Using ftp rename plugins folder to plugins-hold and create blank plugins.

    – switching to the Twenty Ten theme to rule out any theme-specific problems? – Rename your theme so twentyten theme opens.

    I didnt do that, but im not sure how to deactivate plug-ins and change the theme w/out the dashboard

    using ftp rename plugins folder to say plugins-hold and create a blank plugins folder

    to switch to default twenty ten theme rename the them you using

    Hmm Ok, im uploading my plugins-hold folder and ima make a new fake plugins folder now, hopefully that will work… And thank u so much for all of your help!

    Rename my theme to what btw? Im using Platform Pro, but editing the Platform Base folder whenever i edit… So which shud i rename? And what? ^^

    Hmm Ok, im uploading my plugins-hold folder

    you are suppose to rename the one that is on server in wp-content folder

    In your themes folder folder what do you have for your theme rename that add -hold to the name.

    i did rename the one in the wp-content folder, with a -hold, and then i put a new plugins folder and when i try to upload them to my site, the fake empty plugins folder starts to fill with plugins.

    You are not suppose upload anything you need to just rename the plugins folder and try log in

    Umm, Ok, did that… but it didnt work :/


    I’m running into a similar problem, something caused by my novice nature.

    I was playing around with code for the ‘dynamic content gallery’ plugin. I then added this to the first line of the sidebar code (it might’ve been the page.php or home.php code instead, i’m not sure). This has caused an error across all my pages and more worryingly has prevented me accessing the dashboard.

    Would a solution to my problem be similar to the solution above? i.e. rename the plugins folder? Or is there another option for me?

    Any help would be very much appreciated.

    Try re-uploading a fresh copy of your theme using FTP or whatever file management application your host provides.

    I had the same problem. It was caused by a broken WordPress theme. I renamed that theme via FTP and WordPress just reverted to the default theme (Twenty Eleven). Then I could investigate what was happened.

    Always keep the default WordPress heme in “themes” directory.

    I had the same problem with but it was sold.. and it work now in . I will reuploading a fresh copy of my theme …. 🙁

    The main navigation menu on the left hand side of the WP 3.2.1 admin area has disappeared after upgrading.
    After updating to the new version of WP I now have limited access to the back office admin area.
    I can no longer find, access or add plugins or other extras.
    I’ve tried the new theme, but can’t get back to the old back office lay out.

    How do I get back to the original back office or could someone please explain how to use the new back office?
    Thankyou for any help that can enlighten me on what to do?

Viewing 15 replies - 1 through 15 (of 16 total)
  • The topic ‘Updated, now can't access my dashboard’ is closed to new replies.