Support » Fixing WordPress » Updated my wordpress version and plugins – and now the plugins won't work

  • Recently, I updated my WordPress version, along with the plugins I have on my website. Since doing this, the plugins have stopped working entirely, including everything in the footer, which now displays an error message:

    “Internal Server Error
    The server encountered an internal error or misconfiguration and was unable to complete your request.
    Please contact the server administrator, and inform them of the time the error occurred, and anything you might have done that may have caused the error.
    More information about this error may be available in the server error log.”

    My wordpress version is installed with my website provider, i-Page, and I updated the version through wordpress itself. When I look on my i-Page account it displays the WordPress version as still being 3.4.2, and I have the option of upgrading my wordpress install on i-Page as well. If I do that, will it solve the problems I’m having, or is there the possibility that there is something else at play?

    Bottom line – I need to get my plugins working again! Any help with that would be greatly appreciated.


    Website link is:

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  • Try these steps first:

    • flush any caching plugins you might be running, as well as server and/or browser caches.
    • deactivate all plugins to see if this resolves the problem. If this works, re-activate the plugins one by one until you find the problematic plugin(s). Sometimes, an apparently inactive plugin can still cause problems.
    • If you can’t get into your admin dashboard, try resetting the plugins folder by FTP or PhpMyAdmin (read this page if you need help).
    • switch to the Twenty Eleven theme to rule out any theme-specific problems.
    • If you can’t log in to change themes, you can remove the theme folders via FTP so the only one is twentyeleven. That will force your site to use it.
    • manual upgrade. When all else fails, download a fresh copy of the file of 3.5 (top right on this page) to your computer, and use that to copy up. You may need to delete the wp-admin and wp-includes folders on your server. Read the Manual Update directions first.
    • check the Master List to see if you’re experiencing a known issue:

    Hi lukelearmissile,

    My name is Melissa and I am the Social Media Manager here at iPage. We’ve been keeping an eye out on the forums to see about assisting customers wherever we can.

    The things Jess recommended are great. With update situations it is often a good idea to keep a backup to revert back to in case of an issue like this. I’d strongly recommend taking a backup of your database if you have not already, as we only keep the last three days and you’ll want a backup from before this issue occurred. To do so, go to MySQL Database in the control panel and click on Manage Backup. You then select a database name and it will provide you the dates available – click on one and wait for it to compress into a downloadable file. If you don’t have a backup of the files then let me know and I can check into this and reach out via more secure means. This way, if all else fails you can revert back and then update one thing at a time to find the issue.

    Often when I hear about upgrade issues, it is that something during the upgrade did not complete for the plugins or application so something is missing -or- the theme or plugins are not compatible with the new version of WordPress. Have you checked the error log in your account yet? If not then please go to CGI and Scripted Language Support and click on Check Error Log, the most recent errors will be at the bottom.

    I hope this information helps!

    Kind regards,

    Social Media Manager

Viewing 2 replies - 1 through 2 (of 2 total)
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