Support » Plugin: Jetpack - WP Security, Backup, Speed, & Growth » Updated Jetpack to latest version now errors

  • Everything had been working fine until the latest update. I’m now getting random 500 errors when trying to log into wpadmin on my site. I also get this error when I try to create a new post.

    Fatal error: Uncaught TypeError: Argument 1 passed to Requests_Cookie_Jar::register() must be an instance of Requests_Hooker, instance of Requests_Hooks given, called in /home/ridestok/public_html/wp-includes/class-requests.php on line 592 and defined in /home/ridestok/public_html/wp-includes/Requests/Cookie/Jar.php:120 Stack trace: #0 /home/ridestok/public_html/wp-includes/class-requests.php(592): Requests_Cookie_Jar->register(Object(Requests_Hooks)) #1 /home/ridestok/public_html/wp-includes/class-requests.php(363): Requests::set_defaults(‘https://jetpack…&#8217;, Array, ‘<?xml version=”…’, ‘POST’, Array) #2 /home/ridestok/public_html/wp-includes/class-http.php(369): Requests::request(‘https://jetpack…&#8217;, Array, ‘<?xml version=”…’, ‘POST’, Array) #3 /home/ridestok/public_html/wp-includes/http.php(153): WP_Http->request(‘https://jetpack…&#8217;, Array) #4 /home/ridestok/public_html/wp-content/plugins/jetpack/class.jetpack-client.php(187): wp_remote_request(‘https://jetpack…&#8217;, Array) #5 /home/ridestok/public_html/wp-content in /home/ridestok/public_html/wp-includes/Requests/Cookie/Jar.php on line 120

Viewing 15 replies - 1 through 15 (of 32 total)
  • Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic ๐Ÿš€

    Thanks for the report, and sorry for the trouble!

    Could you tell me more about your WordPress installation, and the plugins you use, so I can try to reproduce?

    Do you use any security plugins that may restrict or filter some of the requests made from your site? Do you run the latest version of WordPress?

    Thread Starter ridestoke

    (@ridestoke)

    Yes we are running the latest wordpress. The only security plugin we use is “stop spam comments”. Below is list of all of them. What is interesting is the error doesn’t happen until I connect jetpack and then try to create a new post. The browser will also display random 500 errors on the homepage or other URLs.

    ARVE Advanced Responsive Video Embedder
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    Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic ๐Ÿš€

    Thanks for the extra details.

    Could you let me know if the problem disappears when deactivating Heartbeat Control?

    Thread Starter ridestoke

    (@ridestoke)

    That does not correct the issue. Siteground says this is being caused because of a conflict with php7 and jetpack. They had to use php5.6 in order for it to work correctly. Does Jetpack support php7?

    Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic ๐Ÿš€

    That’s weird. Jetpack does support PHP 7. I happen to use PHP 7 on my personal site, for example. Did Siteground give you any more details about the conflict? Could you ask them for more information, or ask them to contact us directly if they’d like?

    Thanks!

    Ivan Stefanov

    (@iv3rson76)

    SiteGround Representative

    @ridestoke, my name is Ivan Stefanov and I’m one of Senior Technical Support Engineers at SiteGround. Could you please share your Ticket ID and I’ll check your conversation with my colleagues further and investigate the case thoroughly one more time.

    I’m also using Jetpack with PHP7 for my personal website on SiteGround and that’s why I guarantee you that with a plain WordPress installation + Jetpack + PHP7 there isn’t any issues.

    Looking forward to you reply!

    Thread Starter ridestoke

    (@ridestoke)

    Ivan, thanks for responding. The Ticket is 1989533. You can contact me via the ticket and I will respond under my account at siteground.

    Ivan Stefanov

    (@iv3rson76)

    SiteGround Representative

    @ridestoke, thank you for the cooperation! I managed to determine the exact culprit for your issue, which isn’t by any means related to the Jetpack compatibility with PHP7 as I suspected, and your support ticket at SiteGround was updated with more info.

    Thread Starter ridestoke

    (@ridestoke)

    Ivan, I thought more about this and the problem didn’t start until we recently updated jetpack.

    Hi Ivan,
    I have the same problem, and the SiteGround support suggest me to check with JetPack. Would you please check my ticket 2019392

    Regards,

    Ivan Stefanov

    (@iv3rson76)

    SiteGround Representative

    @jeherve, we will be very thankful if you are able to join into this conversation as it appeared that Jetpack is experiencing compatibility issues (or at least with the default opcache settings) when setup to work with PHP 7.1.

    This issue was reproduced on a plain WP install as well as on the @zomidaily site, too.

    Here is the strace of my personal site:

    6851 14716 unlink("/home/ivanstef/.opcache/89683bd16d8b1548698d49eab705558a/home/ivanstef/public_html/wpphp71/wp-content/plugins/jetpack/modules/related-posts/jetpack-related-post     s.php.bin") = 0
    6852 14716 stat("/home/ivanstef/public_html/wpphp71/wp-content/plugins/jetpack/modules/related-posts/jetpack-related-posts.php", {st_mode=S_IFREG|0644, st_size=42917, ...}) = 0
    6853 14716 mmap(NULL, 2097152, PROT_READ|PROT_WRITE, MAP_PRIVATE|MAP_ANONYMOUS, -1, 0) = 0x7f4eb0800000
    6854 14716 munmap(0x7f4eb0800000, 2097152)   = 0
    6855 14716 fcntl(3, F_SETLKW, {type=F_WRLCK, whence=SEEK_SET, start=0, len=1}) = 0
    6856 14716 fcntl(3, F_SETLK, {type=F_UNLCK, whence=SEEK_SET, start=0, len=1}) = 0
    6857 14716 mkdir("/home/ivanstef/.opcache", 0700) = -1 EEXIST (File exists)
    6858 14716 mkdir("/home/ivanstef/.opcache/89683bd16d8b1548698d49eab705558a", 0700) = -1 EEXIST (File exists)
    6859 14716 mkdir("/home/ivanstef/.opcache/89683bd16d8b1548698d49eab705558a/home", 0700) = -1 EEXIST (File exists)
    6860 14716 mkdir("/home/ivanstef/.opcache/89683bd16d8b1548698d49eab705558a/home/ivanstef", 0700) = -1 EEXIST (File exists)
    6861 14716 mkdir("/home/ivanstef/.opcache/89683bd16d8b1548698d49eab705558a/home/ivanstef/public_html", 0700) = -1 EEXIST (File exists)
    6862 14716 mkdir("/home/ivanstef/.opcache/89683bd16d8b1548698d49eab705558a/home/ivanstef/public_html/wpphp71", 0700) = -1 EEXIST (File exists)
    6863 14716 mkdir("/home/ivanstef/.opcache/89683bd16d8b1548698d49eab705558a/home/ivanstef/public_html/wpphp71/wp-content", 0700) = -1 EEXIST (File exists)
    6864 14716 mkdir("/home/ivanstef/.opcache/89683bd16d8b1548698d49eab705558a/home/ivanstef/public_html/wpphp71/wp-content/plugins", 0700) = -1 EEXIST (File exists)
    6865 14716 mkdir("/home/ivanstef/.opcache/89683bd16d8b1548698d49eab705558a/home/ivanstef/public_html/wpphp71/wp-content/plugins/jetpack", 0700) = -1 EEXIST (File exists)
    6866 14716 mkdir("/home/ivanstef/.opcache/89683bd16d8b1548698d49eab705558a/home/ivanstef/public_html/wpphp71/wp-content/plugins/jetpack/modules", 0700) = -1 EEXIST (File exists)
    6867 14716 mkdir("/home/ivanstef/.opcache/89683bd16d8b1548698d49eab705558a/home/ivanstef/public_html/wpphp71/wp-content/plugins/jetpack/modules/related-posts", 0700) = -1 EEXIST (     File exists)
    6868 14716 open("/home/ivanstef/.opcache/89683bd16d8b1548698d49eab705558a/home/ivanstef/public_html/wpphp71/wp-content/plugins/jetpack/modules/related-posts/jetpack-related-posts.     php.bin", O_RDWR|O_CREAT|O_EXCL, 0600) = 6
    6869 14716 flock(6, LOCK_EX)                 = 0
    6870 14716 --- SIGSEGV (Segmentation fault) @ 0 (0) ---

    If we can be of any further assistance regarding this matter, you can directly contact me at ivan.stefanov@siteground.com

    Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic ๐Ÿš€

    @iv3rson76 Thanks for the extra details! I’ll run some tests and get back to you.

    Thread Starter ridestoke

    (@ridestoke)

    Ivan and Jeremy,
    We still have problems on our live site when I enable php7. I thought it might have been other plugins but now that I see this I’m wondering if it isn’t jetpack causing the compatibility issues. If you want to take a look at the site I’m happy to arrange it.

    Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic ๐Ÿš€

    @ridestoke It appears that Ivan may have found a compatibility issue between Jetpack and PHP 7.1. We’re looking into this right now and I’ll post again here as soon as we get this fixed!

    Ivan Stefanov

    (@iv3rson76)

    SiteGround Representative

    @jeherve, can we change the status of this thread as “[Resolved]” flag might be misleading. Thank you!

Viewing 15 replies - 1 through 15 (of 32 total)
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