Support » Plugin: BestWebSoft's Like & Share » Update without loosing likes?

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  • Plugin Author bestwebsoft

    (@bestwebsoft)

    Hi,

    All data about likes and similar statistics isn’t lost after updates since it is stored on Facebook servers. The plugin just adds the necessary buttons. We don’t know why your buttons missed, please complete the following steps to find possible reason:

    1) Try activating a standard WordPress theme for a while (Twenty Fourteen, Twenty Fifteen) and check if the problem remains.
    2) Try deactivating all of your plugins except Facebook Button by BestWebSoft and also check if the problem is still present. If it is not, activate the plugins one-by-one, meanwhile checking, after which plugin activation the problem appears again.
    3) Provide your System status. Follow the next instruction – https://docs.google.com/document/d/1Wi2X8RdRGXk9kMszQy1xItJrpN0ncXgioH935MaBKtc/edit
    Let us know about the results.

    Sincerely,
    BestWebSoft Support Team

    Plugin Author bestwebsoft

    (@bestwebsoft)

    Hi,

    Since there is no reply from you, we consider this topic as resolved. We hope you’ve found the solution. If you have any questions, please feel free to contact us via our Help Center – https://support.bestwebsoft.com/.

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