Title: Update variable Product (group) failed
Last modified: March 16, 2024

---

# Update variable Product (group) failed

 *  Resolved Anonymous User
 * (@anonymized-22012524)
 * [2 years, 1 month ago](https://wordpress.org/support/topic/update-variable-product-group-failed/)
 * Dear all,
 * after some issues with “dash” for variable products (reference [https://wordpress.org/support/topic/variable-products-hyphen-shown-as-html-code-on-commerce-manager/#post-17505109](https://wordpress.org/support/topic/variable-products-hyphen-shown-as-html-code-on-commerce-manager/#post-17505109))
   and the connection reset to fix this, I’m unable to update variable products 
   in Woocommerce.
 * Error: [https://prnt.sc/pZHFyofvOwPk](https://prnt.sc/pZHFyofvOwPk)
   Please find
   debug log here: [https://www.icloud.com/iclouddrive/084LFo2ajgyBSOLxqBxQnukXg#facebook_for_woocommerce-2024-03-15](https://www.icloud.com/iclouddrive/084LFo2ajgyBSOLxqBxQnukXg#facebook_for_woocommerce-2024-03-15)
   The changes are also not visible in Commerce Manager after a while.
 * “simple products” seem to be ok for sync – I do not see an error when updating
   a product. The issue seems only to be vor variable products (tested 10 products).
   All tested products are in stock, Facebook-Option is set to “sync and show”, 
   do have a price and are no virtual products.
 * Thanks for any help 🙂
 * Best regards
   Norman
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fupdate-variable-product-group-failed%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 15 replies - 1 through 15 (of 36 total)

1 [2](https://wordpress.org/support/topic/update-variable-product-group-failed/page/2/?output_format=md)
[3](https://wordpress.org/support/topic/update-variable-product-group-failed/page/3/?output_format=md)
[→](https://wordpress.org/support/topic/update-variable-product-group-failed/page/2/?output_format=md)

 *  [Juan G. (woo-hc)](https://wordpress.org/support/users/judagutor/)
 * (@judagutor)
 * [2 years, 1 month ago](https://wordpress.org/support/topic/update-variable-product-group-failed/#post-17505471)
 * Hi Norman!
 * Thank you for reaching out and giving a detailed explanation of the issue.
 * I understand you have an [issue syncing variable products with Facebook](https://woo.com/document/facebook-for-woocommerce/#other-sync-issues),
   correct?
 * If so, I checked the[ topic you are referencing,](https://wordpress.org/support/topic/variable-products-hyphen-shown-as-html-code-on-commerce-manager/)
   and on one of the images you shared, I found you have some attributes with the
   disallowed character `:`.
 * ![](https://i0.wp.com/i.ibb.co/qMSZThs/afsdadaasd.png?ssl=1)
 * Image link: [https://i.ibb.co/qMSZThs/afsdadaasd.png](https://i.ibb.co/qMSZThs/afsdadaasd.png)
 * As a first step, kindly remove the character `:`from all the attributes of the
   variable products you want to sync with Facebook, then try again to sync them
   and check if the issue persists.
 * You can remove the attribute character when editing a variable product in `Product
   Data > Attributes`.
 * Let us know how it goes for you!
 *  Thread Starter Anonymous User
 * (@anonymized-22012524)
 * [2 years, 1 month ago](https://wordpress.org/support/topic/update-variable-product-group-failed/#post-17506578)
 * Hi dear [@judagutor](https://wordpress.org/support/users/judagutor/)
 * thanks for your quick response. There are a few attributes with disallowed character“:”.
   I checked a few variable products that do not have any special character in it’s
   name – e.g. this one: [https://ibb.co/2ZPfMHN](https://ibb.co/2ZPfMHN) The do
   not work 🙁
 * I let already the customer know, that she needs to remove all the “:” from Attributes
   to prevent issues with Facebook.
 * Kind regards
   Norman
 *  [Juan G. (woo-hc)](https://wordpress.org/support/users/judagutor/)
 * (@judagutor)
 * [2 years, 1 month ago](https://wordpress.org/support/topic/update-variable-product-group-failed/#post-17506682)
 * Hi Norman!
 * Thank you for the update.
 * While the customer removes the character, could you please confirm if the product
   you tried, that has no `:` character, in the **Facebook** section (while editing
   the product), has the **Sync and show in catalog** option enabled? (See image
   below for reference)
 * ![](https://i0.wp.com/i.ibb.co/xhVf8xj/sdknaa.png?ssl=1)
 * Image link: [https://i.ibb.co/xhVf8xj/sdknaa.png](https://i.ibb.co/xhVf8xj/sdknaa.png)
 * Also, if the option is enabled, could you please share the information (if any)
   on the **Facebook Product Sync **section? (See image above)
 * This will give some context to get the bigger picture and assist you properly.
 * Thanks!
 *  Thread Starter Anonymous User
 * (@anonymized-22012524)
 * [2 years, 1 month ago](https://wordpress.org/support/topic/update-variable-product-group-failed/#post-17509626)
 * Hi Juan, [@judagutor](https://wordpress.org/support/users/judagutor/)
 * sorry for my delayed reply. I searched the product I tried and was unable to 
   find any “:” Character in Settings, linked attributes. Please find Screenshot
   with current attributes: [https://ibb.co/F6Yv2hV](https://ibb.co/F6Yv2hV) 
   What
   I just noticed, I do not see the Facebook “Variant IDs” for this Product. Other
   variable products do have the Variant IDs visible (but also not syncing) – as
   this one: [https://ibb.co/C7dzXpt](https://ibb.co/C7dzXpt)
 * The Facebook Product Sync is enabled: [https://ibb.co/TKF1tD2](https://ibb.co/TKF1tD2)
   for all variations.
 * Thanks in advance 🙂
 *  [anastas10s](https://wordpress.org/support/users/anastas10s/)
 * (@anastas10s)
 * [2 years, 1 month ago](https://wordpress.org/support/topic/update-variable-product-group-failed/#post-17511091)
 * 👋 hi @shnrmn
 * Thank you for reaching back, with further details on this.
 * In the provided screenshots, I am noticing a `PRO` idendification up-top, and
   in [the other thread, linked here](https://wordpress.org/support/topic/variable-products-hyphen-shown-as-html-code-on-commerce-manager/#post-17489909),
   there was a remark on a variable product manipulation plugin activated on the
   site, also. That is worth checking further too.
 * To clarify:
    - Do all products that showcase the issue appear as a group, or otherwise?
    - Did you already have a chance to test with the variable product manipulation
      plugin temporarily disabled, and see how it goes, or otherwise?
 * We look forward to your response. In the meantime, please let us know if you 
   have any further questions or concerns.
    -  This reply was modified 2 years, 1 month ago by [anastas10s](https://wordpress.org/support/users/anastas10s/).
      Reason: typo
 *  Thread Starter Anonymous User
 * (@anonymized-22012524)
 * [2 years, 1 month ago](https://wordpress.org/support/topic/update-variable-product-group-failed/#post-17512922)
 * Hi Pepe,
 * thanks for your respone.
 * The “PRO” identification is from Plugin Germanized ([https://wordpress.org/plugins/woocommerce-germanized/](https://wordpress.org/plugins/woocommerce-germanized/)).
   It’s a Plugin to make Woocommerce match specific german legal conditions. The“
   Pro” there is for selling food and show the Nutri-Score (a german thing 😀 ).
   I temporarily disabled this plugin but that didn’t solve the issue.
 * Sorry I have to ask, that do you mean with “Do all products that showcase the
   issue appear as a group, or otherwise?”
   I do see all product groups (that are
   in stock, have price and are not virtual) from the initial sync in commerce manager–
   example: [https://prnt.sc/Zmupb6CQYI4U](https://prnt.sc/Zmupb6CQYI4U) It’s just
   changes, that will not sync. Ist that you wanted to know? 🙂
 * Thanks for all!
 * Best Regards
   Norman
 *  [anastas10s](https://wordpress.org/support/users/anastas10s/)
 * (@anastas10s)
 * [2 years, 1 month ago](https://wordpress.org/support/topic/update-variable-product-group-failed/#post-17514453)
 * Thank you for reaching back, clarifying things further, @shnrmn.
 * >  I temporarily disabled this plugin but that didn’t solve the issue.
 * To clarify, did you also have a chance to temporarily disable the following two,
   and see if the issue persists, or otherwise?
    - WPC Product Bundles for WooCommerce (Premium): von WPClever – 6.3.0
    - WooCommerce Show Single Variations by Iconic: von Iconic – 1.16.2
 * > It’s just changes, that will not sync. Ist that you wanted to know? 🙂
 * I’m curious about what the logs report on this. In the one I could find here,
   the product with `Object with ID '5773351092763381'` returns an error 4 times,
   therefore, it sounds we could focus the investigation further.
 * I hope this is helpful! We look forward to your response. In the meantime, please
   let us know if you have any further questions or concerns.
 *  Thread Starter Anonymous User
 * (@anonymized-22012524)
 * [2 years, 1 month ago](https://wordpress.org/support/topic/update-variable-product-group-failed/#post-17518845)
 * Hi dear Pepe [@anastas10s](https://wordpress.org/support/users/anastas10s/)
 * thanks for responding!
 * I tried to disable also “WPC Product Bundles…” and “Show Single Variations..”
   but that did not solve the issue.
 * Today I did some more testing with this product for example:
   [https://vilou.de/produkt/verschluss-fuer-ketten-layering/](https://vilou.de/produkt/verschluss-fuer-ketten-layering/)
   First I tried to update product – did not work, logfile: [https://www.icloud.com/iclouddrive/047xHuyOB0yP46vxBQ52FSecA#Update_Product_facebook_for_woocommerce-2024-03-21](https://www.icloud.com/iclouddrive/047xHuyOB0yP46vxBQ52FSecA#Update_Product_facebook_for_woocommerce-2024-03-21)
   Then I thought about doing a full sync, that log seems ok for me: [https://www.icloud.com/iclouddrive/0d664jK2OK4pcgpjNblCl2CDw#Full_Sync_facebook_for_woocommerce-2024-03-21-2](https://www.icloud.com/iclouddrive/0d664jK2OK4pcgpjNblCl2CDw#Full_Sync_facebook_for_woocommerce-2024-03-21-2)
   But after checking Commerce Manager, no changes seen. So I tried to figure out,
   if commerce Manager has also some logging – i found one: [https://prnt.sc/7LTxUFLoCaOq](https://prnt.sc/7LTxUFLoCaOq)
   So both of my syncs (product change and full sync) ran into an error on “facebook
   side”(?). Sorry Screenshot is with some german language but it say’s: “something
   went wrong, unknown error”. So final test: I tried so change a single product
   where I do not get any errors on WordPress shown. But – and that’s weird – this
   also rans into the same error on facebook side.
 * hm. what to do now? Thanks in advance, have a great day ahead!
 * Regards
   Norman
 *  [anastas10s](https://wordpress.org/support/users/anastas10s/)
 * (@anastas10s)
 * [2 years, 1 month ago](https://wordpress.org/support/topic/update-variable-product-group-failed/#post-17520655)
 * 👋 hello again @shnrmn
 * Indeed, the first log mentioned above appears to report both 200 (OK, in human
   language) and 400 errors (not OK, in human language), while the second log only
   200 (OK). Moreover, the product URL appears to be a variable one, with two size
   options.
 * Product with ID `210428198799033` appears to be syncing in both logs, though.
 * As a next step, could you go ahead with creating a variable product (for testing
   purposes only), with only core WooCommerce functionality, and see if it will 
   sync, or otherwise?
 * It would be useful to share screenshots of the product card tabs, for both products(
   test, and the one shared above), also, along with copies of what the logs report.
 * We await your response to better assist you.
 *  Thread Starter Anonymous User
 * (@anonymized-22012524)
 * [2 years, 1 month ago](https://wordpress.org/support/topic/update-variable-product-group-failed/#post-17522482)
 * Hey Pepe [@anastas10s](https://wordpress.org/support/users/anastas10s/)
 * I just created a complete new variable product and named it “Test Product”. I
   did not specify anything special, just basic stuff – please find screenshots 
   here in this zip archive: [https://www.icloud.com/iclouddrive/058ZpwGAf-PdLpz2q2yXsJOyg#wc_debugging](https://www.icloud.com/iclouddrive/058ZpwGAf-PdLpz2q2yXsJOyg#wc_debugging)
 * When first publishing, everything seems great. No error, no issues and directly
   visible at Facebook Commerce Manager. Then I tried to reproduce the “issue” by
   editing the product again (nothing fancy, just changed Product name from “Test
   Product” to “Test1 Product”. In WordPress there seems not be an error (Please
   find Logfile from changing the name in zip archive). But on Facebook commerce
   manager: no change. Checked the Logs in Commerce Manager: [https://ibb.co/nCrmXHR](https://ibb.co/nCrmXHR)
 * Best regards
   Norman
 *  [Shameem – a11n](https://wordpress.org/support/users/shameemreza/)
 * (@shameemreza)
 * [2 years, 1 month ago](https://wordpress.org/support/topic/update-variable-product-group-failed/#post-17524787)
 * Hi @shnrmn,
 * > When first publishing, everything seems great. No error, no issues and directly
   > visible at Facebook Commerce Manager.
 * It’s great to hear that both the plugin and the connection seem to be in good
   condition.
 * > Then I tried to reproduce the “issue” by editing the product again (nothing
   > fancy, just changed Product name from “Test Product” to “Test1 Product”. In
   > WordPress there seems not be an error (Please find Logfile from changing the
   > name in zip archive). But on Facebook commerce manager: no change. Checked 
   > the Logs in Commerce Manager: [https://ibb.co/nCrmXHR](https://ibb.co/nCrmXHR)
 * This shouldn’t happen and need to check further.
 * Could you please share the error log for facebook_for_woocommerce after the error
   occurs? The error log you’ve shared indicates you’ve successfully sent a request
   to the Facebook API through the Facebook for WooCommerce plugin. I’m guessing
   this happened before you edited the product title.
 * Additionally, please can you share a copy of the following:
    - **System Status Report:** Navigate to **WooCommerce → Status**. Select **Get
      System Report** and then **Download for Support**.
 * You could copy and paste your reply or share it via [Mozilla Community Pastebin](https://paste.mozilla.org/)
   and share the link here.
 * Meanwhile, can you please try disconnecting and reconnecting your account? Or,
   you may also try deactivating and reactivating the plugin. This could potentially
   make a difference. Let’s see how it goes!
 * Looking forward to hearing from you!
 *  Thread Starter Anonymous User
 * (@anonymized-22012524)
 * [2 years, 1 month ago](https://wordpress.org/support/topic/update-variable-product-group-failed/#post-17527054)
 * Hi [@shameemreza](https://wordpress.org/support/users/shameemreza/)
 * thanks for response.
 * I just did the following:
   – Disconnect from Facebook– Deactivate Plugin– Activate
   Plugin– Reconnect to Facebook
 * That did not resolve the issue with already created products so I reproduced 
   the following:
   – created the variable product: “My Testy Product” (sync correctly,
   product visible in commerce manager)– changed the product name to: “My Testy 
   Product change 1” (change not visible in Commerce Manager and Error in Commerce
   Manager)– changed the product name once again to: “My Testy Product change 2”(
   same)
 * Please find logfile (initial creation, change 1, change 2) here: [https://paste.mozilla.org/nMUUgJJJ](https://paste.mozilla.org/nMUUgJJJ)
   
   Please find System report here: [https://paste.mozilla.org/MoJ3RfAW](https://paste.mozilla.org/MoJ3RfAW)
   Please find error shown in Commerce Manager here: [https://ibb.co/fGbNPTC](https://ibb.co/fGbNPTC)
 * Big thanks in advance.
   Norman
 *  [Shameem – a11n](https://wordpress.org/support/users/shameemreza/)
 * (@shameemreza)
 * [2 years, 1 month ago](https://wordpress.org/support/topic/update-variable-product-group-failed/#post-17527765)
 * Hi @shnrmn,
 * That’s a bit strange. Would you mind resharing the error log? It looks like the
   Pastebin has expired. Please make sure to share it with a longer expiration duration.
 * Looking forward to hearing from you!
 *  Thread Starter Anonymous User
 * (@anonymized-22012524)
 * [2 years, 1 month ago](https://wordpress.org/support/topic/update-variable-product-group-failed/#post-17527984)
 * Hi [@shameemreza](https://wordpress.org/support/users/shameemreza/)
 * strange, yes. Pastebin works for me – but I just uploaded the log here: [https://www.icloud.com/iclouddrive/0f5_m8k0HgKhfxfV6nbyOQMFQ#facebook_for_woocommerce-2024-03-25](https://www.icloud.com/iclouddrive/0f5_m8k0HgKhfxfV6nbyOQMFQ#facebook_for_woocommerce-2024-03-25)
 * Thanks. Best regards
   Norman
 *  [anastas10s](https://wordpress.org/support/users/anastas10s/)
 * (@anastas10s)
 * [2 years, 1 month ago](https://wordpress.org/support/topic/update-variable-product-group-failed/#post-17529924)
 * 👋 hello again @shnrmn
 * A frequent troubleshooting step when encountering issues with product sync or
   the connection, in general, will be to re-connect the plugin to Facebook. [Learn More here](https://woo.com/document/facebook-for-woocommerce/facebook-for-woocommerce-how-to-re-connect/).
 * I hope this is helpful! We look forward to your response. In the meantime, please
   let us know if you have any further questions or concerns.

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## Tags

 * [variable products](https://wordpress.org/support/topic-tag/variable-products/)

 * 36 replies
 * 8 participants
 * Last reply from: [Shameem – a11n](https://wordpress.org/support/users/shameemreza/)
 * Last activity: [2 years ago](https://wordpress.org/support/topic/update-variable-product-group-failed/page/3/#post-17718536)
 * Status: resolved