Support » Everything else WordPress » “update user” button the page turn blank

  • I am having a problem to update information with WordPress. When a user login and try to edit anything in their “edit user” page. As soon as they submit the information via the “update user” button the page turn blank and nothing happen. I tried to clear cache and read many post without any luck. Can you help?

    The following are the two responses that I got so far in my search to remedy my problem. I am new to WP and would like someone to guide me step by step into solving my problem.

    My web server tech support told me this:

    We have enabled php error display for your WordPress website. As we can see, the error that is coming now is:

    Catchable fatal error: Object of class paypal_user could not be converted to string in /hsphere/local/home/c53318/ on line 445

    This error is related to the code of your site. Please check the file mentioned in the error message or refer to WordPress support.

    Hello Yves,

    This is error means that there is a conflict in your DB. You might want to try to back-up your DB and try a clean-install, this is a suggestion but it may still be best to contact WP support for this one.

    If there is anything that we can do to assist you further, please reply to this e-mail and it will automatically be added to your current support ticket.

    Best wishes
    Level 2 Technical Support Team

Viewing 5 replies - 1 through 5 (of 5 total)
  • Have you tried:

    – deactivating all plugins to see if this resolves the problem? If this works, re-activate the plugins one by one until you find the problematic plugin(s).

    – switching to the default theme to rule out any theme-related problems?

    resetting the plugins folder by FTP or phpMyAdmin? Sometimes, an apparently inactive plugin can still cause problems.

    Now, I did try all the above and still does not work???

    Moderator Ipstenu (Mika Epstein)


    🏳️‍🌈 Halfelf Rogue & Plugin Review Team Rep

    Keep your plugins off and try optomizing your database.

    Here are the steps for using the phpMyAdmin software.

    1. Go to your web hosting account’s cPanel and click the phpMyAdmin icon. If you don’t see one, look for a MySQL Databases icon, click it, scroll to the bottom of the page, and click the phpMyAdmin link.
    2. Select your WordPress database.
    3. At the bottom, you should see an option Check tables having overhead. Click that and it will select all your tables with overhead.
    4. To the right of that link is a With Selected: dropdown box. Chose Optimize Table.

    If that doesn’t help, try running a repair — done similarly, though for #3 choose the option Check All and
    for #4 pick Repair Table.

    Followed the above instruction everything return ok but no luck!

    I think I will re-instal. Thanks for the help!

Viewing 5 replies - 1 through 5 (of 5 total)
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