Support » Installing WordPress » update to 3.0.5 hangs at unpacking

  • attempting to upgrade an installation from 3.0.4 to .5 .

    Update page shows:
    ———————————
    Downloading update from http://wordpr…etc.
    Unpacking the update…
    ———————————

    And that’s it. Site is still accessible.
    In wp-content there is wordpress-3.tmp.
    In wp-content/upgrade there is wordpress-3.tmp folder.
    When I try to go into that folder, nothing happens.

    This is Godaddy.com, Windows 4GH. Self-installed. I’ve upgraded other installs before on it; for instance, 3.0.3 to .4 . And I just upgraded two others on the same setup with no problems.

Viewing 15 replies - 16 through 30 (of 38 total)
  • just got off the phone with netfirms:
    they confirmed that server issues are causing major problems for WP users.
    (in fact, i’m getting a “500 server error” message just trying to update my content)

    there’s no timeline for a fix at the moment…

    Yes! Yes! The 500 messages are making maintenance a real hassle, I get them about 10 an hour! I have also reported this to netfirms, and they replied that they were looking into it. They didn’t say (to me) that it was specific to WordPress users — or that it was not just me! Power to the WP forums!
    Eleanor

    I update it and now i can’t even login.:(

    i get those messages 10, 15 times in a row before my changes finally go through.
    impossible to work like this when every little css change takes forever to proof.

    let’s hope this gets resolved ASAP!!!

    Midphase was having a DDOS problem last week that gave me a similar problem.

    Re Netfirms 500-errors: Plus, for me, when I go “back” to the previous screen in my browser, all my changes have disappeared. I have learned to “copy all” before hitting the Update button in case I have to restore the changes in order to try again !!!
    Eleanor

    I’m on a Netfirms Advantage hosting account and had the hanging problem with 3.0.5. this morning. I’ve never worked with Netfirms before, so have no history of whether this has happened with earlier updates.

    I ended up doing a manual install, but instead of getting the “database needs updating” message, I got an “update incomplete” message with a link to the update page.

    So I did the auto-update – it hung four times at various stages (I never lost my admin screen or got a server error) – and on the fifth try, it completed the update and the site (which has no content or plugins yet) is apparently running fine.

    I’m concerned to hear about these other 500 errors when updating content within a Netfirms WP site…

    I finally got our blog onto 3.0.5 by doing the manual update.

    As stated earlier, this is always a major pain in the…

    It would be nice to hear a solution, or at the very least, a reason for the hang.

    I also have a GoDaddy account and am getting hung at “unpacking” for this update. Thinking of doing the manual install, just not looking forward to it

    Amanda Everse is exactly right. Given that WP 3.1 will be released very soon, it is better to just wait for that, and after 3.1 is released, check these forums first to see what problems it causes, if any, and THEN upgrade (and do a lot of praying).

    @jtoh Check what version php you using as Go Daddy has aoption to use php4 and php 5 switch to php 5 and see if you still have problem.

    Re the Netfirms 500 problem, I got this today:

    Thank you for your patience. The issue causing the intermittent 500 internal server error should have been resolved as of 5pm (GMT -5) February 9, 2011. We are still monitoring the issue to ensure no other customers are affected. If you are still experiencing this error on your website, we ask that you reply to this message with the following details:

    1. The date & time of when the error last occurred
    2. A copy of the error received
    3. The URL you visited/action you performed when the error occurred

    We apologize for the inconvenience this has caused.

    Regards,
    Netfirms Support Team

    TopHostingCenter is my host. Here is my conversation with them.

    Hello Brandon,

    It looks like some issue with the wordpress. If you wish to upgrade the wordpress, kindly follow the below mentioned process.

    1. Backup your database. Read Backing Up Your Database for a detailed explanation.
    2. Backup ALL your WordPress files in your WordPress directory. Don’t forget your .htaccess file.
    3. Verify the backups you created are there and usable. This is essential.
    4. Deactivate ALL your Plugins.
    5. Ensure first four steps are completed. Do not attempt the upgrade unless you have completed the first four steps.
    6. Download and extract the WordPress package from http://wordpress.org/download/.
    7. Delete the old WordPress files on your site, but DO NOT DELETE
    * wp-config.php file;
    * wp-content folder; Special Exception: the wp-content/cache and the wp-content/plugins/widgets folders should be deleted.
    * wp-images folder;
    * wp-includes/languages/ folder–if you are using a language file do not delete that folder;
    * .htaccess file–if you have added custom rules to your .htaccess, do not delete it;
    * robots.txt file–if your blog lives in the root of your site (ie. the blog is the site) and you have created such a file, do not delete it.
    8. Upload the new files from your computer’s hard drive to the appropriate WordPress folder on your site.
    9. Run the WordPress upgrade program and follow the instructions on the screen.
    10. Update Permalinks and .htaccess. Update your Permalink Structure and merge the custom rules, if necessary, into your .htaccess file.
    11. Install updated Plugins and Themes. Please review the list of Plugins that work in Version 3.0.5. Check for Theme Compatibility with 3.0.5 and ask your Theme author for any new version.
    12. Reactivate Plugins
    13. Add security key definitions to the wp-config.php file
    14. Review what has changed in WordPress.

    Please let us know if you need any further assistance.

    Best Regards,
    Norman

    To which I replied…

    I see, thank you for the complete, if somewhat cryptic instructions, I will attempt to implement them if wordpress support itself fails.

    Can you provide me with proof (I need not be able to understand it) that the problem with WordPress 3.0.4 being unable to auto update is definitively not a webhost issue? On my end no error is given, the process simply stops, do you have any more information as to where and how exactly it fails?

    I will be opening a support thread on their forum in an effort to permanently correct this problem.

    I find it hard to believe it’s actually a wordpress problem (I could of course be wrong, I’m no expert), and so will they I suspect, so this proof is important as it will enable me to refute them when they just send me back to you.

    To which they replied…

    Hello,

    We checked the logs and we did not find anything in our server logs which makes it clear that the issue is not from the server. We will wait for the update from wordpress team and will proceed accordingly.

    Thanks,
    Victor.

    So how can I determine who’s problem this is?

    I am using the same wordpress you using and I have started from 3.0 and updated same way you are doing and never once have failed to update so There must a connection problem some where that is causing the problem.

    I have not got got any 500 errors yet.

    Moderator Ipstenu (Mika Epstein)

    (@ipstenu)

    🏳️‍🌈 Plugin Review Team Rep

    Every time there is a wordPress release, some people have this problem. Most do not.

    Bear in mind that while the user base can and does test on a high number of different hosts and server setups, it’s mathematically impossible to test on ALL. So there will likely always be a small percentage of the millions of WP users who have problems with upgrades.

    When the automatic upgrades hang or fail, the next step is to do a manual upgrade. Copy the files up, by FTP or by SSH, but do it manually. There are a high number of variables that can go into this problem, from CPU to PHP to permissions and back again. It’s very hard to debug and track down and fix for everyone. Like did you know some servers will choke on uploads based on which browser you use? They shouldn’t, but they do! Drove me up the wall a few days ago when a 100kb image wouldn’t upload in FireFox but would in Chrome.

    So yes. This does not, cannot, and will never work for everyone out there. It’s not a problem with WordPress itself alone, but a combination of things.

    So. For now, until WordPress’s dev guys can make a new miracle happen, when it hangs on uppacking you must resort to a manual upgrade. Thankfully a file copy really isn’t that hard 😀

Viewing 15 replies - 16 through 30 (of 38 total)
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