Support » Plugin: WooCommerce Google Analytics Integration » Update to 1.4.17 doesn’t update

  • Resolved didierjm

    (@didierjm)


    Hi,
    I’ve got 2 WP/WC sites (same ISP, but different domains) : uvva.fr & steveshehan.com

    Since the 1.4.17 release, been trying to update from 1.4.15 but nothing happens when I launch the process on both sites: it starts and the update page can idle till I switch to another one…
    No error, nothing…
    Any idea ?
    Sincerely
    DJM

Viewing 3 replies - 1 through 3 (of 3 total)
  • Here’s WC status:

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://www.steveshehan.com
    Site address (URL): https://www.steveshehan.com
    WC Version: 3.9.2
    REST API Version: ✔ 1.0.7
    Log Directory Writable: ✔
    WP Version: 5.3.2
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: fr_FR
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 7.3.6
    PHP Post Max Size: 128 MB
    PHP Time Limit: 180
    PHP Max Input Vars: 2500
    cURL Version: 7.52.1
    OpenSSL/1.0.2l
    
    SUHOSIN Installed: –
    MySQL Version: 5.7.23-23-log
    Max Upload Size: 128 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 3.9.2
    WC Database Prefix: wpss_
    Total Database Size: 46.83MB
    Database Data Size: 42.84MB
    Database Index Size: 3.99MB
    wpss_woocommerce_sessions: Data: 0.09MB + Index: 0.02MB + Engine InnoDB
    wpss_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpss_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpss_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wpss_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpss_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpss_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wpss_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpss_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpss_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpss_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpss_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpss_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpss_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpss_actionscheduler_actions: Data: 0.33MB + Index: 0.19MB + Engine InnoDB
    wpss_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpss_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpss_actionscheduler_logs: Data: 0.27MB + Index: 0.20MB + Engine InnoDB
    wpss_aiowps_events: Data: 0.50MB + Index: 0.00MB + Engine InnoDB
    wpss_aiowps_failed_logins: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
    wpss_aiowps_global_meta: Data: 14.50MB + Index: 0.00MB + Engine InnoDB
    wpss_aiowps_login_activity: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
    wpss_aiowps_login_lockdown: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
    wpss_aiowps_permanent_block: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpss_categorymeta: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpss_commentmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wpss_comments: Data: 0.27MB + Index: 0.19MB + Engine MyISAM
    wpss_failed_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpss_gdpr_consent: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpss_gdpr_userlogs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpss_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpss_mailchimp_carts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpss_mailchimp_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpss_newsletter: Data: 0.22MB + Index: 0.18MB + Engine MyISAM
    wpss_newsletter_emails: Data: 0.06MB + Index: 0.00MB + Engine MyISAM
    wpss_newsletter_sent: Data: 0.14MB + Index: 0.24MB + Engine MyISAM
    wpss_newsletter_stats: Data: 0.44MB + Index: 0.24MB + Engine MyISAM
    wpss_newsletter_user_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpss_options: Data: 14.42MB + Index: 0.23MB + Engine MyISAM
    wpss_postmeta: Data: 2.28MB + Index: 0.39MB + Engine MyISAM
    wpss_posts: Data: 5.31MB + Index: 0.27MB + Engine MyISAM
    wpss_queue: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpss_redirection_404: Data: 0.21MB + Index: 0.08MB + Engine MyISAM
    wpss_redirection_groups: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpss_redirection_items: Data: 0.06MB + Index: 0.09MB + Engine MyISAM
    wpss_redirection_logs: Data: 0.39MB + Index: 0.19MB + Engine MyISAM
    wpss_sbi_instagram_feeds_posts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpss_sbi_instagram_posts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpss_smush_dir_images: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpss_termmeta: Data: 0.08MB + Index: 0.09MB + Engine InnoDB
    wpss_terms: Data: 0.08MB + Index: 0.14MB + Engine MyISAM
    wpss_term_relationships: Data: 0.11MB + Index: 0.23MB + Engine MyISAM
    wpss_term_taxonomy: Data: 1.74MB + Index: 0.05MB + Engine MyISAM
    wpss_tm_taskmeta: Data: 0.08MB + Index: 0.03MB + Engine InnoDB
    wpss_tm_tasks: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
    wpss_usermeta: Data: 0.05MB + Index: 0.04MB + Engine MyISAM
    wpss_users: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wpss_wcpdf_invoice_number: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpss_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpss_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpss_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpss_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpss_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpss_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpss_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wpss_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wpss_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpss_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
    wpss_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpss_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpss_yoast_seo_links: Data: 0.08MB + Index: 0.02MB + Engine InnoDB
    wpss_yoast_seo_meta: Data: 0.11MB + Index: 0.00MB + Engine InnoDB
    
    ### Post Type Counts ###
    
    advgb_profiles: 1
    amn_mi-lite: 1
    amp_validated_url: 52
    attachment: 342
    bwg_share: 1
    custom_css: 1
    elementor_library: 3
    feedback: 231
    jetpack_migration: 2
    mc4wp-form: 1
    nav_menu_item: 35
    ngg_gallery: 1
    ngg_pictures: 7
    oembed_cache: 62
    page: 41
    polylang_mo: 2
    post: 89
    product: 23
    revision: 69
    shop_order: 7
    shop_order_refund: 1
    wp_block: 3
    wpforms: 1
    wpsc-product: 2
    
    ### Security ###
    
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
    
    ### Active Plugins (32) ###
    
    ActivityPub: by Matthias Pfefferle – 0.9.1
    Advanced Gutenberg: by JoomUnited – 2.3.5
    Akismet Anti-Spam: by Automattic – 4.1.3
    All In One WP Security: by Tips and Tricks HQ
    Peter Petreski
    Ruhul
    Ivy – 4.4.3
    
    AMP: by AMP Project Contributors – 1.4.3
    Bilingual Linker: by Yannick Lefebvre – 2.3.4
    Block Gallery: by Rich Tabor – 1.1.6
    Elementor: by Elementor.com – 2.9.1
    Enhanced Media Library: by wpUXsolutions – 2.7.2
    The GDPR Framework: by Data443 – 1.0.34
    Glue for Yoast SEO & AMP: by Joost de Valk – 0.6
    Site Kit by Google: by Google – 1.3.0
    Gutenberg: by Gutenberg Team – 7.5.0
    Insert Headers and Footers: by WPBeginner – 1.4.4
    Smash Balloon Instagram Feed: by Smash Balloon – 2.2
    Mailchimp for WooCommerce: by Mailchimp – 2.3.2
    MC4WP: Mailchimp for WordPress: by ibericode – 4.7.5
    MC4WP: Mailchimp Activity: by ibericode – 1.1.0
    MIMO Woocommerce Order Tracking: by Surakrai Nookong – 1.0.2 – Not tested with the active version of WooCommerce
    Redirection: by John Godley – 4.6.2
    Stackable - Gutenberg Blocks: by Gambit Technologies
    Inc – 2.2.0
    
    WebFinger: by Matthias Pfefferle – 3.2.4
    WooCommerce Weight Based Shipping: by weightbasedshipping.com – 5.3.3.1
    WooCommerce Blocks: by Automattic – 2.5.11 – Not tested with the active version of WooCommerce
    WooCommerce Admin: by WooCommerce – 0.25.1
    WooCommerce Google Analytics Integration: by WooCommerce – 1.4.15 – Not tested with the active version of WooCommerce
    WooCommerce PDF Invoices & Packing Slips: by Ewout Fernhout – 2.4.6
    WooCommerce: by Automattic – 3.9.2
    Yoast SEO: by Team Yoast – 13.0
    WP-Optimize - Clean, Compress, Cache: by David Anderson
    Ruhani Rabin
    Team Updraft – 3.0.16
    
    Smush: by WPMU DEV – 3.4.2
    WPForms Lite: by WPForms – 1.5.8.2
    
    ### Inactive Plugins (3) ###
    
    Newsletter: by Stefano Lissa & The Newsletter Team – 6.4.6
    Super Socializer: by Team Heateor – 7.12.37
    
    ### Dropin Plugins (1) ###
    
    advanced-cache.php: advanced-cache.php
    
    ### Settings ###
    
    API Enabled: –
    Force SSL: –
    Currency: EUR (€)
    Currency Position: right
    Thousand Separator: 
    Decimal Separator: ,
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    
    ### WC Pages ###
    
    Shop base: #2955 - /boutique/
    Cart: #2956 - /cart/
    Checkout: #2957 - /checkout/
    My account: #2958 - /my-account/
    Terms and conditions: #3016 - /conditions-generales-vente/
    
    ### Theme ###
    
    Name: Astra
    Version: 2.3.0
    Author URL: https://wpastra.com/about/
    Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: –
    
    ### Action Scheduler ###
    
    Complete: 721
    Oldest: 2020-01-14 16:16:26 +0100
    Newest: 2020-02-14 15:44:46 +0100
    
    Pending: 1
    Oldest: 2020-02-14 16:42:49 +0100
    Newest: 2020-02-14 16:42:49 +0100
    
    
    Plugin Support John Coy

    (@johndcoy)

    Automattic Happiness Engineer

    Hi @didierjm

    Are you able to delete the plugin and add it again manually? The problem could be caused by aggressive caching or a permissions issue. Removing the plugin will not remove settings as this data is stored in the database.

    Plugin Support John Coy

    (@johndcoy)

    Automattic Happiness Engineer

    Hi @didierjm

    Since we didn’t get a reply back within a week we’ll mark this issue as resolved. Feel free to open a new support thread should you have any questions.

    Best,

Viewing 3 replies - 1 through 3 (of 3 total)
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