Support » Plugin: Forminator - Contact Form, Payment Form & Custom Form Builder » Update to 1.15.9 breaks website !

  • Resolved SchweizerSchoggi

    (@schweizerschoggi)


    Hi,
    we’re using your plugin for a while now, but the latest update (to version 1.15.9) just broke our whole website with a “critical error” today. I was able to log in afterwards, disable all plugins and re-activate them ione by another. The moment I am activating FORMINATOR the whole page is offline again with that “critical error”.

    I am just wondering if nobody else has complained about this? The update is from 2 weeks ago, someone MUST have the same problem….

    Any idea what I can check or do to get a working plugin again without any error?

    Thanks a lot
    Schoggi

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Support Kris – WPMU DEV Support

    (@wpmudevsupport13)

    Hi @schweizerschoggi

    I hope you are doing good today.

    Could you let us know which PHP version you use and can you update at least to PHP 7.4 and see if that helps?

    Kind Regards,
    Kris

    Thread Starter SchweizerSchoggi

    (@schweizerschoggi)

    Good morning Kris

    Thank you – I’m fine, despite working between the years 🙂

    We’re currently using PHP 7.4.21

    Schoggi

    Plugin Support Kris – WPMU DEV Support

    (@wpmudevsupport13)

    Hi @schweizerschoggi

    To not affect a live site, are you able to create a staging site and run a full conflict there?

    1. Please deactivate all plugins except Forminator and check if the problem is gone. If so, then enable all plugins one by one and find which one is having a conflict. If there is no positive result, switch to the default WordPress theme like 2019 and see if it works.

    2. If the above will give positive results, manually update on staging site Forminator files via FTP (replace files). There is a possibility that the update failed and some files are missing. If this will help with staging, you can try to replace Forminator files via FTP on the live site.

    3. If both above steps will give no positive results still add this code to your wp-config.php file:

    define('WP_DEBUG', true);
    define('WP_DEBUG_LOG', true);
    define('WP_DEBUG_DISPLAY', false);

    also delete (if exist)
    define('WP_DEBUG', false);

    The line should be placed above the “/* That’s all, stop editing! Happy blogging. */”
    And refresh site with Forminator enabled.

    This will generate in the /wp-content/ folder a debug.log file. Thanks to this file we will understand what is causing the error.
    Please upload the debug.log into google drive or dropbox and share a link in your next reply, so that we could take a closer look at this issue.

    Kind Regards,
    Kris

    Thread Starter SchweizerSchoggi

    (@schweizerschoggi)

    Dear Kris

    We do have a staging server, but unfortunatly the PHP version on this machine is not up-to-date (still running 7.3.29).

    I have just asked IT support to update to the version that’s running in live environment, but this will take one or two days.

    Once done I will do your tests as requested.

    Coming back to you on this then!

    Regards
    Schoggi

    Thread Starter SchweizerSchoggi

    (@schweizerschoggi)

    Ok, good news so far.
    The staging server has been updated this morning and I was able to do a test.

    I have deactivated all other plugins and just updated Forminator. The update process failed because of a timeout.
    Update “failed”

    But after refreshing the page the update to version 1.15.9 was done anyway.
    Update done

    Also the website did not break this time. So, no idea what happened to the live server last monday but I will give it another try next week. 🙂

    Thanks a lot for the right idea and have a nice day!
    Schoggi

    Thread Starter SchweizerSchoggi

    (@schweizerschoggi)

    PROBLEM SOLVED

    Thread Starter SchweizerSchoggi

    (@schweizerschoggi)

    ok, not at all. Today I tried to reactivate the plugin on the live server (wich is 1:1 identical in terms of versions, plugins and content to the staging server) and it broke again with a “critical error”. Now I will try and update the plugin via FTP

    Thread Starter SchweizerSchoggi

    (@schweizerschoggi)

    OK, FTP upload done, Plugin working.

    Have a wonderful and healthy 2022!

Viewing 8 replies - 1 through 8 (of 8 total)
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