Update through WordPress failed and now stuck

  • Resolved mstissa

    (@mstissa)


    4 years, 6 months ago

    There was a problem with the last update. Sorry, don’t know the version number, but it was within the last 5 days? but probably the last one provided.

    At the top of the plugin page it said that it failed as mailpoet.php (I believe) couldn’t be found and so MailPoet went inactive.

    I just tried to install it again and it says the directory already exists.

    I cannot find any other way to access the folder, but I don’t want to delete it because I assume I’ll lose my customization and subscribers.

    What happened, MailPoet?

    • This topic was modified 4 years, 6 months ago by mstissa.
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  • Wysija

    (@wysija)

    4 years, 6 months ago

    Hi @mstissa

    You’ll need to delete your MailPoet plugin files from your website by going to the /wp-content/plugins/ folder on your website files.

    Rest assured, deleting those files won’t make you lose any data as all of it is saved on your database tables instead.

    Thread Starter mstissa

    (@mstissa)

    4 years, 6 months ago

    After I delete the files do I just reinstall and it will automatically see that I have e-list settings and subscribers?

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