Hi @dhregular,
Thank you for taking the time to share your experience. We truly understand how frustrating this situation has been for you and your clients, and we’re genuinely sorry for the disruption this has caused. Especially after the plugin had been working reliably for your agency for such a long time.
Our goal is not just to apply temporary fixes, but to provide a stable and long-term solution so you can confidently continue using the plugin across all your sites. We’d really appreciate your continued cooperation in working with our support team. Please share the ticket number so we can investigate your issue more and provide you with a solution as early as possible.
Your feedback is valuable to us, and we truly want to regain your trust by resolving these issues properly. If you’re open to it, we’ll stay closely connected with you until everything is fully sorted out.
We are looking forward to hearing from you soon.
Hello @tanvir101
The ticket is #299811 and has been active since October 2025.
This ticket has specifically been for one website, but we are experiencing the same error on multiple websites. The post forms no longer submit forms. And we are also experiencing the registration form not working either. These are with clients who have a paid licence to your product, and I can provide both licence numbers if needed.
As a developer myself, I am willing to work alongside of your support team to resolve this issue. However, I have nothing to go off of on my end as there are no console errors or logs that indicate that anything has gone wrong. Yet it is not redirecting or submitting data after form submission –it simply reloads the page.
Support thus far has only repeatedly asked me to test for plugin and theme conflicts and to provide videos of me replicating the errors. At this point I have given them everything they requested multiple times; I have even told them the exact page URLs they need to go to, what post type I would like them to look at, which form in the backend to view settings, and which form on the frontend to use. I have even told them that I have checked the settings of the forms multiple times, even changed settings and reverted back to see if it would toggle something. I have created new pages to host the forms. I have even recreated the forms and used those instead. I’ve informed your support team of all of this.
But it seems like your support thus far does nothing more than a basic google search. Even if they could provide some insight as to why the post forms would be acting like such, I could have something to go off of.
I’m sorry if any of this comes off as curt in anyway. It is just frustrating to have multiple clients who have paid for your product to be without service for months; and that we have only been asked multiple times to check for conflicts. Even IF it was a theme conflict, when the support ends there then you are essentially telling us that we should just refund your product and use something else because we can’t use it. I would prefer to figure out WHY it’s not working and work on continuing to use your product.
Thank you.
Hi @dhregular,
We sincerely apologize for the inconvenience you’ve experienced.
I’m the Support Manager and will personally prioritize and handle your issue.
Since the problem is reproducible across multiple sites with valid licenses and presents as silent form failures (page reload without submission, no console errors or logs), we will now approach this as a potential core-level or environment-specific issue, rather than basic conflict testing.
Next steps from our side:
- I will work directly with a developer until a permanent fix is in place.
- We will review the form submission flow internally to identify where execution may be stopping silently.
- If needed, we may request limited access purely to trace the submission lifecycle, but only after reviewing everything already provided.
We truly appreciate your willingness to collaborate as a developer, and that mindset is exactly what we want to align with. Our goal is not to deflect responsibility, but to understand why this is happening and resolve it so you can continue confidently using our product.
Thanks for still being with us. It means a lot.
Will get back to you soon.
Have a nice day.
