Support » Plugin: Smash Balloon Social Photo Feed » Update Removed Account

  • Resolved neotechnomad

    (@neotechnomad)


    The latest update removed the feed my account. The User ID is still there but no feed.
    Also, when I hit the “Connect an Instgram Account” it added another account with no User Id just this string of random characters:
    “/tQKhbvIMGCH9T+PtvmxD2xHYmU3NVZFUXArOE1Id2lrcmdGU3NoLytrc2ZHQXhsREROWTJLd2JhSVVZaXlmSWVHditIa0dOdVo0Wkxoc0pSd0NRWUlncExKLzBJNWZnM3Urc3lXUkVCc1V0aHRmb3BUeDI3MG5GNVVMb29jWTRIT2hCRThlemViRGovdWxncTY3a2VrallDUnJ3YXgrS2UwYWZlVnJRZk0waVFiNmkzc3ROZ05CdXNja1hLQWg4ZHc9PQ==”

    How do I delete this extra Instagram account?

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author smashballoon

    (@smashballoon)

    Hi @neotechnomad,

    Sorry to hear about the issue here. Would it be possible to submit a support ticket here with your “System Info” from the plugin (found at Instagram Feed > Support) so that we can take a closer look?

    If it’s possible for you to also record a quick video of you connecting your account so we can see the actual issue first hand then it would be really helpful too, as off hand it isn’t clear exactly what’s happening. You can use a free tool like Loom or Screencast-o-matic to do this if needed.

    Many thanks, and apologies again for the issue!

    John

    Thread Starter neotechnomad

    (@neotechnomad)

    The link you posted asks for a license key. I have no license key as it is not Pro.
    Here is the Error Log:

    ## SITE/SERVER INFO: ##
    Site URL:                 https://ottawapinballarcade.ca
    Home URL:                 https://ottawapinballarcade.ca
    WordPress Version:        5.8.1
    PHP Version:              7.4.24
    Web Server Info:          Apache
    
    ## ACTIVE PLUGINS: ##
    Akismet Anti-Spam: 4.2.1
    All-in-One Event Calendar by Time.ly: 3.0.0
    Comment Link Remove: 2.1.7
    Disable Gutenberg: 2.5.1
    Edit Author Slug: 1.8.3
    Google XML Sitemaps: 4.1.1
    Head Meta Data: 20210713
    Imsanity: 2.7.2
    Limit Login Attempts Reloaded: 2.23.2
    No Category Base (WPML): 1.3
    Open Graph Protocol: 1.6.0
    Responsive video embed: 0.5
    Schema: 1.7.9.3
    Smash Balloon Instagram Feed: 2.9.4
    Sucuri Security - Auditing, Malware Scanner and Hardening: 1.8.30
    WP-Optimize - Clean, Compress, Cache: 3.1.12
    
    ## PLUGIN SETTINGS: ##
    sb_instagram_plugin_type => Instagram Feed Free
    sb_instagram_at => 
    sb_instagram_user_id => 4913734925
    sb_instagram_preserve_settings => on
    sb_instagram_cache_time => 1
    sb_instagram_cache_time_unit => hours
    sbi_caching_type => page
    sbi_cache_cron_interval => 12hours
    sbi_cache_cron_time => 1
    sbi_cache_cron_am_pm => am
    sb_instagram_width => 100
    sb_instagram_width_unit => %
    sb_instagram_feed_width_resp => 
    sb_instagram_height => 
    sb_instagram_num => 12
    sb_instagram_height_unit => px
    sb_instagram_cols => 4
    sb_instagram_disable_mobile => 
    sb_instagram_image_padding => 10
    sb_instagram_image_padding_unit => px
    sb_instagram_sort => none
    sb_instagram_background => #2a2a2a
    sb_instagram_show_btn => 
    sb_instagram_btn_background => 
    sb_instagram_btn_text_color => 
    sb_instagram_btn_text => Load More...
    sb_instagram_image_res => auto
    sb_instagram_show_header => on
    sb_instagram_header_size => small
    sb_instagram_header_color => #ffffff
    sb_instagram_custom_bio => 
    sb_instagram_custom_avatar => 
    sb_instagram_show_follow_btn => on
    sb_instagram_folow_btn_background => #ffffff
    sb_instagram_follow_btn_text_color => #000000
    sb_instagram_follow_btn_text => Follow Ottawa Pinball Arcade on Instagram
    sb_instagram_custom_css => 
    sb_instagram_custom_js => 
    sb_instagram_cron => no
    sb_instagram_backup => on
    sb_ajax_initial => 
    enqueue_css_in_shortcode => 
    sb_instagram_ajax_theme => 
    gdpr => auto
    sb_instagram_disable_resize => 
    sb_instagram_favor_local => 1
    sb_instagram_minnum => 0
    disable_js_image_loading => 
    enqueue_js_in_head => 
    sb_instagram_disable_mob_swipe => 
    custom_template => 
    disable_admin_notice => 
    enable_email_report => on
    email_notification => monday
    email_notification_addresses => ottawapinballarcade@gmail.com
    sb_instagram_disable_awesome => 
    check_api => on
    sbi_font_method => svg
    sb_instagram_show_bio => on
    
    ## CONNECTED ACCOUNTS: ##
    *4913734925*
    array (
      'access_token' => 'uh/I+KSvDiWQRbpI/LwdXzZZeE1pMHBWOFpYeDRtSHVNN1NUaHEyRExUTmt4TUZVTHZxd3ZmcVhiNXpHOTUyQUF2SmZFRjVHUmVZTzlESVFwRW4wMG1MUTcxdk5QMWtGanBGNkI5RFpNR2d0RkRFVTBlbFlFZ2ZRQUd0ZTNCUUdDNWZCSStSYVJZWkxoUk8rcHdreksxMVBGcEdoRDJzdStBQVpUeEp1OGQ4eG5YNDFyQUdXeUFUZUFGcFlXUWNaWlE9PQ==',
      'user_id' => '4913734925',
      'username' => NULL,
      'is_valid' => true,
      'last_checked' => 1629815457,
      'profile_picture' => NULL,
      'local_avatar' => false,
      'wp_user' => 1,
    )
    */tQKhbvIMGCH9T+PtvmxD2xHYmU3NVZFUXArOE1Id2lrcmdGU3NoLytrc2ZHQXhsREROWTJLd2JhSVVZaXlmSWVHditIa0dOdVo0Wkxoc0pSd0NRWUlncExKLzBJNWZnM3Urc3lXUkVCc1V0aHRmb3BUeDI3MG5GNVVMb29jWTRIT2hCRThlemViRGovdWxncTY3a2VrallDUnJ3YXgrS2UwYWZlVnJRZk0waVFiNmkzc3ROZ05CdXNja1hLQWg4ZHc9PQ==*
    array (
      'access_token' => 'KUY3S6tqFpVVtRlgMxGiijROYnlydXVzTXVBa1J2d3F0WThhajExbEcwYXQ1eEwwYWM0ZGF6dnBMeUhCRHNSQUNndDhpQXdvOGdHL2FHVlRRMEtjdW1KTFJ6ZHNENUJuQ2s0Y0hJSm5mLzROK0hobmdDT3Z6dUg0SjV4VmlQTUc1eWVnUGRVMGxCUE5oZmdVZ0EwamlYWHZtRUszRGhBWGtEU3R0OEJJWHZFRzI5VVhJWGMzd0J5MkN1L2d5WEk0ZFE9PQ==',
      'user_id' => '/tQKhbvIMGCH9T+PtvmxD2xHYmU3NVZFUXArOE1Id2lrcmdGU3NoLytrc2ZHQXhsREROWTJLd2JhSVVZaXlmSWVHditIa0dOdVo0Wkxoc0pSd0NRWUlncExKLzBJNWZnM3Urc3lXUkVCc1V0aHRmb3BUeDI3MG5GNVVMb29jWTRIT2hCRThlemViRGovdWxncTY3a2VrallDUnJ3YXgrS2UwYWZlVnJRZk0waVFiNmkzc3ROZ05CdXNja1hLQWg4ZHc9PQ==',
      'username' => NULL,
      'is_valid' => true,
      'last_checked' => 1634314767,
      'profile_picture' => NULL,
    )
    
    ## API RESPONSE: ##
    no connected basic accounts
    no connected business accounts
    ## Cron Events: ##
    sb_instagram_twicedaily
    2021-10-16 02:11:05
    Next Scheduled: 589.05 minutes
    
    sb_instagram_cron_job
    2021-10-16 03:15:35
    Next Scheduled: 653.55 minutes
    
    sbi_notification_update
    sb_instagram_feed_issue_email
    2021-10-18 02:00:00
    Next Scheduled: 3457.9666666667 minutes
    
    sbi_usage_tracking_cron
    2021-10-20 00:55:15
    Next Scheduled: 6273.2166666667 minutes
    
    ## Cron Cache Report: ##
    
    ## Access Token Refresh: ##
    array (
      'notes' => 
      array (
        'time_ran' => '2021-10-15 14:13:50',
      ),
    )
    
    ## Resizing: ##
    upload directory exists
    
    *FEEDS POSTS TABLE*
    record_id: 12
    id: 12
    instagram_id: 1504051180992832910_4913734925
    feed_id: sbi_4913734925
    hashtag: 
    
    *POSTS TABLE*
    id: 12
    created_on: 2019-10-05 23:05:07
    instagram_id: 1504051180992832910_4913734925
    time_stamp: 2019-10-05 22:45:04
    top_time_stamp: 
    media_id: 1504051180992832910_4913734925
    sizes: a:1:{s:3:"low";i:320;}
    aspect_ratio: 1.00
    images_done: 1
    last_requested: 2021-10-15
    
    ## Errors: ##
    * Resizing *
    Error editing image. error_loading_image- File does not exist? | 
    
    ## Error Log: ##
    10-04 20:19:15 - Error connecting to https://api.instagram.com/v1/users/4913734925/media/recent?count=20&access_token=4913734925.3a81a9f.ab3960ea4a514b4dafb2ef37f6e44068. http_request_failed - cURL error 6: Could not resolve host: api.instagram.com
    10-04 20:21:35 - Error connecting to https://api.instagram.com/v1/users/4913734925/media/recent?count=20&access_token=4913734925.3a81a9f.ab3960ea4a514b4dafb2ef37f6e44068. http_request_failed - cURL error 28: Resolving timed out after 10000 milliseconds
    10-04 20:23:00 - Error connecting to https://api.instagram.com/v1/users/4913734925/media/recent?count=20&access_token=4913734925.3a81a9f.ab3960ea4a514b4dafb2ef37f6e44068. http_request_failed - cURL error 28: Resolving timed out after 10000 milliseconds
    10-04 20:24:26 - Error connecting to https://api.instagram.com/v1/users/4913734925/media/recent?count=20&access_token=4913734925.3a81a9f.ab3960ea4a514b4dafb2ef37f6e44068. http_request_failed - cURL error 28: Resolving timed out after 10000 milliseconds
    10-04 20:26:38 - Error connecting to https://api.instagram.com/v1/users/4913734925/media/recent?count=20&access_token=4913734925.3a81a9f.ab3960ea4a514b4dafb2ef37f6e44068. http_request_failed - cURL error 28: Resolving timed out after 10000 milliseconds
    10-04 20:43:40 - Error connecting to https://api.instagram.com/v1/users/4913734925/media/recent?count=20&access_token=4913734925.3a81a9f.ab3960ea4a514b4dafb2ef37f6e44068. http_request_failed - cURL error 28: Resolving timed out after 10000 milliseconds
    10-04 20:45:47 - Error connecting to https://api.instagram.com/v1/users/4913734925/media/recent?count=20&access_token=4913734925.3a81a9f.ab3960ea4a514b4dafb2ef37f6e44068. http_request_failed - cURL error 28: Resolving timed out after 10000 milliseconds
    10-04 20:48:52 - Error connecting to https://api.instagram.com/v1/users/4913734925/media/recent?count=20&access_token=4913734925.3a81a9f.ab3960ea4a514b4dafb2ef37f6e44068. http_request_failed - cURL error 28: Resolving timed out after 10000 milliseconds
    10-04 21:06:18 - Error connecting to https://api.instagram.com/v1/users/4913734925/media/recent?count=20&access_token=4913734925.3a81a9f.ab3960ea4a514b4dafb2ef37f6e44068. http_request_failed - cURL error 6: Could not resolve host: api.instagram.com
    10-04 21:27:32 - Error connecting to https://api.instagram.com/v1/users/4913734925/media/recent?count=20&access_token=4913734925.3a81a9f.ab3960ea4a514b4dafb2ef37f6e44068. http_request_failed - cURL error 28: Resolving timed out after 10000 milliseconds
    
    ## Action Log: ##
    08-24 14:30:57 - Saved settings on the configure tab.
    09-16 12:41:07 - Cleared connection error.
    10-04 21:48:18 - Cleared connection error.
    10-15 13:34:29 - Saved settings on the configure tab.
    
    ## Location Summary: ##
    
    ## GDPR: ##
    An image editor is not available on your server. Instagram Feed is unable to create local resized images. See <a href="https://smashballoon.com/doc/the-images-in-my-feed-are-missing-or-showing-errors/" target="_blank" rel="noopener noreferrer">this FAQ</a> for more information
    ## oEmbed: ##
    oEmbed request test: No access token
    Plugin Author smashballoon

    (@smashballoon)

    Hey @neotechnomad,

    Sorry for not clarifying, you can submit a support ticket through that form without a license key by selecting the Free option where it asks “Which version of the plugin are you using?”.

    Could you delete your System Info from the previous message here, as it is best not to share that publicly.

    To fix the issue, could you try doing the following:
    1) In the plugin, go to Instagram Feed > Customize, and scroll to the very bottom.
    2) Click the button labeled “Delete all Platform Data“.
    3) Go to the settings page and try reconnecting your Instagram account.

    This should reset things and hopefully fix the problem. If it doesn’t, then just let us know.

    John

    Thread Starter neotechnomad

    (@neotechnomad)

    Thanks, John.
    Deleting the data and reconnecting the account worked fine.
    This ticket is closed.

    Plugin Support Smash Balloon Joel

    (@joelsmashballoon)

    Hey @neotechnomad,

    Glad to hear it. If you run into any issues in the future don’t hesitate to reach out to us again as we are always happy to assist.

    Many thanks and I wish you a great day ahead.

Viewing 5 replies - 1 through 5 (of 5 total)
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