Support » Plugin: Image and video gallery from Google Drive » Update/refresh thumbnail on website

  • Resolved altjx

    (@altjx)


    Is there any way to update or refresh the thumbnail images that are displayed on the website? For example, there’s a picture that shows as the “Gallery” folder on the website, and I want to re-arrange it. I updated the filenames in the actual folder on G Drive so that it’s the first image in that folder, but it doesn’t update on the website.

    Additionally, there are some galleries that display a blank picture, although there are many pictures in that folder/gallery. What do I do about this?

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author genabitu

    (@genabitu)

    Hi,
    thanks for the feedback.

    This looks like a bug you’ve found.
    Do you have any caching plugins installed (such as WP Super cache)? If so, could you please cleaning the cache?

    Thank you,
    Marek Dědič

    Thread Starter altjx

    (@altjx)

    Hi there, @genabitu . I do have a caching plugin on and deleting the cache is actually one of the first things that I did. I also uninstalled and re-installed the plugin and revoked/re-granted permissions.

    Any other things that I may be able to try during the meantime?

    Plugin Author genabitu

    (@genabitu)

    Hi,
    I’m looking over your website and something seems horribly wrong with the plugin.

    Could you please tell me if the photos in the actual folders match what should be there? That is, is the problem truly only with the thumbnails?

    If you didn’t already, could you please try reuploading the files to Google Drive – together with recreating the folder structure.

    If this doesn’t work, would it be ok for you to share the folders with me on google drive? – I could try to replicate the problem on my webpage to see if it is there as well… Read access would suffice to do that. My address is genabitu@gmail.com

    Thanks, hope to get to the bottom of this,
    Marek

    Thread Starter altjx

    (@altjx)

    Hi @genabitu, I’ve verified that the that photos should actually be there and nothing else exists in those folders that should conflict with what the plugin is doing, at least from what I can see (just all jpg pictures).

    I haven’t been able to try re-uploading the photos just yet, but I’ve tried to rename the folders and see if that would do anything.

    I’ll share the pictures with you as well.

    Thread Starter altjx

    (@altjx)

    I think I figured it out. I looked in the folders on G Drive and noticed that a few pictures did not upload successfully – they were corrupt. So I guess if you have one corrupt file in the folder, then the thumbnail doesn’t display.

    Thread Starter altjx

    (@altjx)

    Marking this as resolved. 🙂

    Plugin Author genabitu

    (@genabitu)

    Thank you very much.

    Maybe I could try to add a warning about this in the future.

    Thread Starter altjx

    (@altjx)

    No problem and yep! Agreed!

Viewing 8 replies - 1 through 8 (of 8 total)
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