Title: update profile error
Last modified: July 21, 2018

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# update profile error

 *  Resolved [sgblogadmin](https://wordpress.org/support/users/sgblogadmin/)
 * (@sgblogadmin)
 * [7 years, 11 months ago](https://wordpress.org/support/topic/update-profile-error-2/)
 * I don’t think the error is linked to the page .. not sure though.. certainly 
   also get it on [http://being.secretgarden.co.uk/facebook-being/](http://being.secretgarden.co.uk/facebook-being/)
   and on the main site [https://secretgarden.co.uk/](https://secretgarden.co.uk/)
 * error is this, when I enter an existing email, but the error is not always, sometimes
   it works…
 * ✕ Error sending update profile email. Error(s):
    The requested resource could
   not be found.. Please contact the site administrator.
 * we are about to do a campaign that will mean lots of people saying ‘yes’ when
   already subscribed – please help!
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fupdate-profile-error-2%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Thread Starter [sgblogadmin](https://wordpress.org/support/users/sgblogadmin/)
 * (@sgblogadmin)
 * [7 years, 11 months ago](https://wordpress.org/support/topic/update-profile-error-2/#post-10514429)
 * Note – I think this happens only when someone is in the list but unsubscribed,
   and therefore potentially needs to be sent the mailchimp special signup form…
   would that explain this error?.. many thanks, Tim
 *  Plugin Contributor [yikesitskevin](https://wordpress.org/support/users/yikesitskevin/)
 * (@yikesitskevin)
 * [7 years, 10 months ago](https://wordpress.org/support/topic/update-profile-error-2/#post-10519079)
 * Hi Tim,
 * I’m investigating this now… I think the unsubscribed bit is definitely a key 
   factor.
 * The status of these subscribers in your MailChimp list is `unsubscribed` and 
   the subscriber was the one who unsubscribed, right? (As opposed to the admin 
   manually unsubscribing or deleting people.)
 * Let me know.
 * Thank you,
    Kevin.
 *  Plugin Contributor [yikesitskevin](https://wordpress.org/support/users/yikesitskevin/)
 * (@yikesitskevin)
 * [7 years, 10 months ago](https://wordpress.org/support/topic/update-profile-error-2/#post-10519120)
 * Hi Tim,
 * I have a guess as to what the issue is. It sounds silly, but I think the issue
   might only happen when an email address has capital letters in it. Do you have
   a fake/test email that you’re using to test this process? If so, are you able
   to share that with me? Or are you able to test it with capital letters and lowercase
   letters and let me know if this makes a difference?
 * Let me know.
 * Thank you,
    Kevin.
 *  Plugin Contributor [yikesitskevin](https://wordpress.org/support/users/yikesitskevin/)
 * (@yikesitskevin)
 * [7 years, 10 months ago](https://wordpress.org/support/topic/update-profile-error-2/#post-10519421)
 * Tim,
 * I’ve just tested this operation myself and can confirm that capital letters inside
   the email address are creating the same error that you described.
 * Please let me know whether you think this is the same issue or if you’re dealing
   with a separate issue.
 * Thank you,
    Kevin.

Viewing 4 replies - 1 through 4 (of 4 total)

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 * 4 replies
 * 2 participants
 * Last reply from: [yikesitskevin](https://wordpress.org/support/users/yikesitskevin/)
 * Last activity: [7 years, 10 months ago](https://wordpress.org/support/topic/update-profile-error-2/#post-10519421)
 * Status: resolved