Title: update problems Last modified: August 20, 2016 --- # update problems * Resolved [francesco.biaggini@me.com](https://wordpress.org/support/users/francescobiagginimecom/) * (@francescobiagginimecom) * [13 years, 4 months ago](https://wordpress.org/support/topic/update-problems-7/) * eshop version 6.2.11non you update more! how do I upgrade without losing all my data? * [http://www.dolcidolcetti.it](http://www.dolcidolcetti.it) * [http://wordpress.org/extend/plugins/eshop/](http://wordpress.org/extend/plugins/eshop/) Viewing 15 replies - 1 through 15 (of 15 total) * Anonymous User * (@anonymized-3085) * [13 years, 4 months ago](https://wordpress.org/support/topic/update-problems-7/#post-3186641) * I would suggest you back up your data first, but I don’t know of any reason why you would lose any data when you upgrade. * Thread Starter [francesco.biaggini@me.com](https://wordpress.org/support/users/francescobiagginimecom/) * (@francescobiagginimecom) * [13 years, 4 months ago](https://wordpress.org/support/topic/update-problems-7/#post-3186652) * I can not do automatic upgrade, eshop tells me that I have the updated plugin! but I have an older version of the plugin. I want to uninstall and install the new eshop. * [esmi](https://wordpress.org/support/users/esmi/) * (@esmi) * [13 years, 4 months ago](https://wordpress.org/support/topic/update-problems-7/#post-3186653) * How do you know you have an older version? * Thread Starter [francesco.biaggini@me.com](https://wordpress.org/support/users/francescobiagginimecom/) * (@francescobiagginimecom) * [13 years, 4 months ago](https://wordpress.org/support/topic/update-problems-7/#post-3186654) * [http://www.dolcidolcetti.it/wp-admin/plugins.php…](http://www.dolcidolcetti.it/wp-admin/plugins.php…) Versione 6.2.11 new version [http://wordpress.org/extend/plugins/eshop/](http://wordpress.org/extend/plugins/eshop/) * [esmi](https://wordpress.org/support/users/esmi/) * (@esmi) * [13 years, 4 months ago](https://wordpress.org/support/topic/update-problems-7/#post-3186662) * Can you upgrade the plugin manually using FTP? * Thread Starter [francesco.biaggini@me.com](https://wordpress.org/support/users/francescobiagginimecom/) * (@francescobiagginimecom) * [13 years, 4 months ago](https://wordpress.org/support/topic/update-problems-7/#post-3186699) * I do not know how …. * [esmi](https://wordpress.org/support/users/esmi/) * (@esmi) * [13 years, 4 months ago](https://wordpress.org/support/topic/update-problems-7/#post-3186701) * Re-upload a fresh, unpacked, copy of the plugin’s folder to wp-content/plugins using [FTP](http://codex.wordpress.org/FTP_Clients) or whatever file management application your host provides. * Thread Starter [francesco.biaggini@me.com](https://wordpress.org/support/users/francescobiagginimecom/) * (@francescobiagginimecom) * [13 years, 4 months ago](https://wordpress.org/support/topic/update-problems-7/#post-3186702) * doing so I do not lose the data and settings? the customers, orders, payments..? * [esmi](https://wordpress.org/support/users/esmi/) * (@esmi) * [13 years, 4 months ago](https://wordpress.org/support/topic/update-problems-7/#post-3186708) * No. All of the data is stored in your database. * Thread Starter [francesco.biaggini@me.com](https://wordpress.org/support/users/francescobiagginimecom/) * (@francescobiagginimecom) * [13 years, 4 months ago](https://wordpress.org/support/topic/update-problems-7/#post-3186709) * done! thank you! * [esmi](https://wordpress.org/support/users/esmi/) * (@esmi) * [13 years, 4 months ago](https://wordpress.org/support/topic/update-problems-7/#post-3186711) * Is the correct version being displayed as installed now? * Thread Starter [francesco.biaggini@me.com](https://wordpress.org/support/users/francescobiagginimecom/) * (@francescobiagginimecom) * [13 years, 4 months ago](https://wordpress.org/support/topic/update-problems-7/#post-3186712) * yes 6.3 * [esmi](https://wordpress.org/support/users/esmi/) * (@esmi) * [13 years, 4 months ago](https://wordpress.org/support/topic/update-problems-7/#post-3186713) * Excellent. You should be fine now. 🙂 * FYI, you can safely deactivate eShop and then re-activate it at a later date without losing any of your stored data. Ditto upgrades will never affect your data. The only way to wipe it is to delete the plugin – at which point, you will get a warning about loss of data before you confirm the deletion. * [ralphvp](https://wordpress.org/support/users/ralphvp/) * (@ralphvp) * [13 years, 4 months ago](https://wordpress.org/support/topic/update-problems-7/#post-3186735) * I have just upgraded eshop to version 6.3.1 and have noticed that the eshop widget does not display on the sidebar upon making a purchase. Any hint? Thanks * [esmi](https://wordpress.org/support/users/esmi/) * (@esmi) * [13 years, 4 months ago](https://wordpress.org/support/topic/update-problems-7/#post-3186736) * The latest version of eShop removes the widget from specific pages such as the cart and checkout. * Next time and as per the [Forum Welcome](http://codex.wordpress.org/Forum_Welcome#Where_To_Post), please [post your own topic](http://wordpress.org/support/plugin/eshop). Your question has nothing to do with the original poster’s. Viewing 15 replies - 1 through 15 (of 15 total) The topic ‘update problems’ is closed to new replies. * ![](https://s.w.org/plugins/geopattern-icon/eshop_d6e4b8.svg) * [eShop](https://wordpress.org/plugins/eshop/) * [Frequently Asked Questions](https://wordpress.org/plugins/eshop/#faq) * [Support Threads](https://wordpress.org/support/plugin/eshop/) * [Active Topics](https://wordpress.org/support/plugin/eshop/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/eshop/unresolved/) * [Reviews](https://wordpress.org/support/plugin/eshop/reviews/) ## Tags * [update problems](https://wordpress.org/support/topic-tag/update-problems/) * 15 replies * 4 participants * Last reply from: [esmi](https://wordpress.org/support/users/esmi/) * Last activity: [13 years, 4 months ago](https://wordpress.org/support/topic/update-problems-7/#post-3186736) * Status: resolved