Title: update problem
Last modified: March 21, 2020

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# update problem

 *  Resolved [nd62](https://wordpress.org/support/users/nd62/)
 * (@nd62)
 * [6 years, 1 month ago](https://wordpress.org/support/topic/update-problem-63/)
 * Hi
 * when i click “update” it goes to blank page.
 * thanks

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Plugin Support [Gerard Blanco](https://wordpress.org/support/users/sixaxis/)
 * (@sixaxis)
 * [6 years, 1 month ago](https://wordpress.org/support/topic/update-problem-63/#post-12569695)
 * Hi [@nd62](https://wordpress.org/support/users/nd62/),
 * Can you please give us more information about this issue? What “update” button?
   Do you have the latest version of our plugin? It should be 3.3.11.
 * Thank you,
 *  Thread Starter [nd62](https://wordpress.org/support/users/nd62/)
 * (@nd62)
 * [6 years, 1 month ago](https://wordpress.org/support/topic/update-problem-63/#post-12569727)
 * Hi
 * i am running version 3.3.11
 * in media/click on an image/Replace media/Upload a new file/choose Just replace
   the file or Replace the file, use new file name and update all links/browse for
   the new image/upload new image/update/ blank page
 * thanks
 *  Plugin Support [Gerard Blanco](https://wordpress.org/support/users/sixaxis/)
 * (@sixaxis)
 * [6 years, 1 month ago](https://wordpress.org/support/topic/update-problem-63/#post-12572385)
 * Hi [@nd62](https://wordpress.org/support/users/nd62/),
 * Could you please run a quick test? Please do the following:
    – Deactivate all
   plugins except ShortPixel. – Activate all plugins, one by one. – After each single
   activation, check if the issue still happens. This will help you identify what
   plugin is the cause of this (if it is indeed another plugin). – If that doesn’t
   help, please let us know.
 * Best,
 *  Thread Starter [nd62](https://wordpress.org/support/users/nd62/)
 * (@nd62)
 * [6 years, 1 month ago](https://wordpress.org/support/topic/update-problem-63/#post-12573884)
 * Hi
 * i found the plugin causing the problem
 * it is:
    [https://wordpress.org/plugins/publish-and-add-new-post/](https://wordpress.org/plugins/publish-and-add-new-post/)
 * thanks
 *  Plugin Support [Gerard Blanco](https://wordpress.org/support/users/sixaxis/)
 * (@sixaxis)
 * [6 years, 1 month ago](https://wordpress.org/support/topic/update-problem-63/#post-12576841)
 * Hi [@nd62](https://wordpress.org/support/users/nd62/),
 * I see that plugin was last updated 5 years ago. It is clearly not maintained,
   so it’s not strange to see a behavior like this. You may try to contact the author
   and see if they can fix this for you.
 * Sorry, but we can’t do anything else from our side 🙁
 * Best,

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘update problem’ is closed to new replies.

 * ![](https://ps.w.org/enable-media-replace/assets/icon-256x256.png?rev=1940728)
 * [Enable Media Replace](https://wordpress.org/plugins/enable-media-replace/)
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 * 5 replies
 * 2 participants
 * Last reply from: [Gerard Blanco](https://wordpress.org/support/users/sixaxis/)
 * Last activity: [6 years, 1 month ago](https://wordpress.org/support/topic/update-problem-63/#post-12576841)
 * Status: resolved