Update problem 2.3.12

  • Resolved kate20

    (@kate20)


    7 years, 1 month ago

    Hello,

    I attempted to update All in One SEO Pack (version 2.3.12) 2 days ago, but I got 500 Internal Server Error. I did not update anything else at that time, i.e. WordPress, theme or other plugins. The site is up without any issue except I could not login to my WP account. I had to deactivate the plugin via the host. Then I logged in and tried to activate the plugin again but no luck – 500 Internal Server Error and could not login again. I repeated the same step to get myself login.

    I have been using All in One SEO Pack for 2 years as recommended by my friend. It is one of the best plugins and I want to keep using it as the on-page SEO of my site rely heavily on it. I’m afraid that all the SEO I have done on my website would be gone. Could you please kindly advise and help?

    Many thanks,
    Kate

Viewing 5 replies - 1 through 5 (of 5 total)
  • Michael Torbert

    (@hallsofmontezuma)

    WordPress Virtuoso

    7 years, 1 month ago

    Hi Kate,

    This is most likely a conflict of some sort with your theme or one of the other plugins. These instructions should help you narrow it down. https://semperplugins.com/documentation/how-to-troubleshoot-issues-with-all-in-one-seo-pack/

    TL;DR You can narrow down a plugin/theme conflict by switching to the default theme and deactivating all plugins except AIOSEOP, then reactivate each one at a time until you get the error again.

    Thread Starter kate20

    (@kate20)

    7 years, 1 month ago

    Thanks Michael. I will try it out.

    Michael Torbert

    (@hallsofmontezuma)

    WordPress Virtuoso

    7 years, 1 month ago

    @kate20 Let me know what you’ve found from the troubleshooting steps and we can go from there.

    Thread Starter kate20

    (@kate20)

    7 years, 1 month ago

    Hi Michael,

    I have followed the steps: cleared caching, deactivated and reactivated each plugin. Every time when I activate AIOSEOP, it shows Internal Server Error again (wp-admin/index.php?page=aioseop-about) I guess it might be a conflict with the theme.

    I have tried googling it. One of the solution might be switching back to the older version of AIOSEOP. If I really delete the new version and upload the old version (using FTP I guess), will I lose all the settings and meta tags I have created? Are there any ways of keep using the theme and your great plugin? I’m a newbie and it’s the first time I face this issue. Please kindly advise.

    Thanks a lot,
    Kate

    Michael Torbert

    (@hallsofmontezuma)

    WordPress Virtuoso

    7 years, 1 month ago

    Hi @kate20

    We’d like to investigate this issue further. Please contact us at the following URL and reference this thread.
    https://semperplugins.com/contact/

Viewing 5 replies - 1 through 5 (of 5 total)
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