Title: Update Not Working Properly Last modified: August 29, 2019 --- # Update Not Working Properly * Resolved [steveraven](https://wordpress.org/support/users/steveraven/) * (@steveraven) * [6 years, 8 months ago](https://wordpress.org/support/topic/update-not-working-properly/) * Hi guys, * I’ve left this a few (one actually) days to see if it rectified itself, but no luck. * Following the other day’s update, my search terms shortcode now shows over 100 search terms, the majority of which are empty, and make my stats page look silly. * Secondly, despite all the new search terms, my daily visitors have dropped through the floor according to Slimstat, and it’s looking like visitors today will drop well over 75-90%. * Luckily, I can see that these figures are false, so I can live with it, but I’m not the viewer/user, am I? * Whats wrong? Viewing 13 replies - 1 through 13 (of 13 total) * Plugin Contributor [Jason Crouse](https://wordpress.org/support/users/coolmann/) * (@coolmann) * [6 years, 8 months ago](https://wordpress.org/support/topic/update-not-working-properly/#post-11879482) * Hi Steve, * I’m looking into it. Could you send me your website URL so that I can run some tests to see if the tracker is working as expected? * Thanks, Jason * Plugin Contributor [Jason Crouse](https://wordpress.org/support/users/coolmann/) * (@coolmann) * [6 years, 8 months ago](https://wordpress.org/support/topic/update-not-working-properly/#post-11879618) * Hi again, * I’m going to release a quick bugfix for the shortcode issue in a few minutes. See if solves the other problem as well. * Thanks, Jason - This reply was modified 6 years, 8 months ago by [Jason Crouse](https://wordpress.org/support/users/coolmann/). * Thread Starter [steveraven](https://wordpress.org/support/users/steveraven/) * (@steveraven) * [6 years, 8 months ago](https://wordpress.org/support/topic/update-not-working-properly/#post-11879646) * Hi Jason, * Requested url is: * [https://www.midlandsmaidens.com/statistics/](https://www.midlandsmaidens.com/statistics/) * …ignore all the test searches at the top, that’s just me testing a new search box. * Plugin Contributor [Jason Crouse](https://wordpress.org/support/users/coolmann/) * (@coolmann) * [6 years, 8 months ago](https://wordpress.org/support/topic/update-not-working-properly/#post-11879659) * Can you check your web server error log? It looks like there’s a 500 error message being caused by one of the plugins. Maybe a conflict? * Thread Starter [steveraven](https://wordpress.org/support/users/steveraven/) * (@steveraven) * [6 years, 8 months ago](https://wordpress.org/support/topic/update-not-working-properly/#post-11879674) * Well I’ve been pulling plugins in and out for most of the morning, so that might be the reason – Ill get the error logs checked though. * Thread Starter [steveraven](https://wordpress.org/support/users/steveraven/) * (@steveraven) * [6 years, 8 months ago](https://wordpress.org/support/topic/update-not-working-properly/#post-11879768) * Just been through the whole error log, and then got my host to have a look through it as well, and we could find no 500 errors. * Plugin Contributor [Jason Crouse](https://wordpress.org/support/users/coolmann/) * (@coolmann) * [6 years, 8 months ago](https://wordpress.org/support/topic/update-not-working-properly/#post-11879782) * I don’t see the tracking code anywhere on that page’s source code. * Thread Starter [steveraven](https://wordpress.org/support/users/steveraven/) * (@steveraven) * [6 years, 8 months ago](https://wordpress.org/support/topic/update-not-working-properly/#post-11879805) * On the Statistics page you mean? * The Statistics page uses shortcodes rather than widgets. * Plugin Contributor [Jason Crouse](https://wordpress.org/support/users/coolmann/) * (@coolmann) * [6 years, 8 months ago](https://wordpress.org/support/topic/update-not-working-properly/#post-11880105) * All I see is an error message: “The site is experiencing technical difficulties.” * Thread Starter [steveraven](https://wordpress.org/support/users/steveraven/) * (@steveraven) * [6 years, 8 months ago](https://wordpress.org/support/topic/update-not-working-properly/#post-11880140) * Yes, which it was doing earlier this morning as I was messing around in cpanel with some code. * It was all resolved at around 7am. * Thread Starter [steveraven](https://wordpress.org/support/users/steveraven/) * (@steveraven) * [6 years, 8 months ago](https://wordpress.org/support/topic/update-not-working-properly/#post-11880320) * Right, just got back from my host, and also from WP Rocket. * I took my website back a couple of days from a snapshot, which meant that four plugins, including Slimstat, needed to be updated. * So I thought I’d do this the technical way, and see what happened as all four plugins were updated singly. * Blog2Social was fine, cleared caches, and loaded it up on Firefox – no problem. * As was Relevanssi, which I would have thought would have been where the problem laid due to me swapping code about, but again loaded perfectly on Chrome and Firefox. * Then it came to the new version of Slimstat, which uploaded nicely, but then crashed the website on Firefox – so THAT was where the 500 error was coming from! * Tried uploading WP Rocket, which I was having blazing rows with due to it not regenerating critical css, and it uploaded perfectly and is regenerating the critical css as I write this. * The problem therefore is with Slimstat. * Thread Starter [steveraven](https://wordpress.org/support/users/steveraven/) * (@steveraven) * [6 years, 8 months ago](https://wordpress.org/support/topic/update-not-working-properly/#post-11880400) * Have deactivated and deleted Slimstat now at the suggestion of my host, as we’ve just wasted a full day of business due to the website having changed colour from black to white – as pointed out by my host – and the 500 server errors as pointed out by WP Rocket. * Thanks for the experience anyway! * Plugin Contributor [Jason Crouse](https://wordpress.org/support/users/coolmann/) * (@coolmann) * [6 years, 8 months ago](https://wordpress.org/support/topic/update-not-working-properly/#post-11880433) * In case you’re still interested, if you’re using any of our add-ons, please make sure you’re running the latest version, as we’ve updated some references in our code that might break older versions of the add-ons. * Best, Jason Viewing 13 replies - 1 through 13 (of 13 total) The topic ‘Update Not Working Properly’ is closed to new replies. * ![](https://ps.w.org/wp-slimstat/assets/icon.svg?rev=2832242) * [SlimStat Analytics](https://wordpress.org/plugins/wp-slimstat/) * [Frequently Asked Questions](https://wordpress.org/plugins/wp-slimstat/#faq) * [Support Threads](https://wordpress.org/support/plugin/wp-slimstat/) * [Active Topics](https://wordpress.org/support/plugin/wp-slimstat/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/wp-slimstat/unresolved/) * [Reviews](https://wordpress.org/support/plugin/wp-slimstat/reviews/) * 13 replies * 2 participants * Last reply from: [Jason Crouse](https://wordpress.org/support/users/coolmann/) * Last activity: [6 years, 8 months ago](https://wordpress.org/support/topic/update-not-working-properly/#post-11880433) * Status: resolved